With the use of Dialdesk Ticket Management system, you are able to give prompt and seamless resolution to your customers, by integrating all tools required. Automation of processes will ensure your team’s focus on providing exceptional customer experience.

Omni Channel Integration

 

With omni-channel integration, your customers can contact you through multiple channels that seamlessly connect, so your customers can pick up a query from where they left off on one channel and continue the experience on another

Workflow Management

 

Before automating the operations of your ticket management process, we also help you set it up, by analysing and understanding your business objectives, and aligning it with your customer service process.

Jobsheet Management

 

Our easy-to-use jobsheet management tool helps capture details of your onsite tasks. The tool allows users to assign/complete tasks, send reminders, capture customer signatures, capture time and location worked upon and much more.

Ticket Automation

 

Ticket Automation is a powerful tool you can use to create rules to handling your tickets. This comes with features like setting reminders, managing escalations, routing & assigning tickets, sending automatic responses etc.

Customer Profiling

 

With each customer communication, capture customer information and their behaviour, so you can make data-driven decisions in marketing and product designs.

Warranty Management

 

Dialdesk’s Warranty Management tool helps you with management of product sales and service, claims processing system and, procurement and logistics.

Task Management

 

Organise individual or team tasks and track them from start to completion. Now improve productivity and efficiency of your teams by tools to delegate tasks, set deadlines, collaborate and much more.

Report Builder

 

Dialdesk’s Report Builder helps you visualise, create, personalise and schedule reports to simplify data, and gives you the option to export or distribute.

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