WHY CHOOSE US?

We have helped numerous brands set up and improve their front lines across a variety of industries, from telecom to e-commerce, and retail to hospitality sectors.

With over 15 years of deep  experience in the customer service industry, we have the best resources to take charge of your business communications

while you focus on your core expertise..

Pioneers in Industry

Dialdesk is a pioneer to proffer its turnkey solution in customer services to handle end-to-end interactions in a professional manner.

24/7 Human Support

Give the power of a human touch to every communication to your business round the clock.

Missed Call Services

Dialdesk is not just limited to specific tools or services, but it is a solution that can be integrated with any CRM or process, and can be upgraded at any time.

WE CARE ABOUT YOUR BUSINESS

Each professional business differently


Dialdesk is the first-of-its-kind customer service solution for businesses of all sizes and domains. We offer solutions that are customizable at all stages; can be integrated with any existing CRM or process, and upgraded at any time. This means that now you are neither required to integrate separate products from different providers, nor are you obligated to use and pay for a complete package.Every great business is built on its customers! We have a small promise made to each client that ensures that we provide exceptional customer experience to their customers, just how we would like to receive it.

With our deep experience in the field, we are able to handpick expert services and the most pragmatic tools required to create great customer communication success stories for your brand.

Dialdesk is the first-of-its-kind customer service solution for businesses of all sizes and domains. We offer solutions that are customizable at all stages; can be integrated with any existing CRM or process, and upgraded at any time. This means that now you are neither required to integrate separate products from different providers, nor are you obligated to use and pay for a complete package.Every great business is built on its customers! We have a small promise made to each client that ensures that we provide exceptional customer experience to their customers, just how we would like to receive it.

With our deep experience in the field, we are able to handpick expert services and the most pragmatic tools required to create great customer communication success stories for your brand.

OUR PORTFOLIO

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Services


Missed Call Services to record opinion or results of campaigns with just a missed call.
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Integrate chat communication through CRM, AI-enabled auto responses and much more
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Setting campaigns, marketing automation and lead nurturing using Dialdesk's Outbound Campaigns.
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Dialdesk's Marketplace for outbound campaigns lets you pick the best deal from multiple vendors.
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Tools


Advanced Cloud Telephony tools for dailler, call forwarding, call recording and much more
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Easy Social Media integration with all major channels to manage communication seamlessly.
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Tools


Professional IVRS recording powered with AI, customized to specific requirements.
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Manage SMS communication directly through CRM with Dialdesk's SMS tool.

OUR SERVICE

Customer Service Based CRM

With cloud CRM, it's easier to grow your business. We make it easier for all users to access information at any point of time. Our dedicated professionals interact with customers.

Escalation Matrix

There is a proper escalation matrix in our working system. Different levels / hierarchies can be created smoothly to get work completed within stipulated time period.

SOP Management

With our Standard operating process, each department can have its own flow of standardized working. This is to ensure that the compliance standards are effectively met.

Contact Center Solution Provider

Our state of the art Interactive Voice Response System is flawlessly and precisely designed for automatically answering phone calls using pre-recorded menus & prompts.

Email Gateway Integration

The SMS and email gateway integration is just amazing and super easy to customize. The customer can himself set the welcome messages and can readily transfer the email.

Live Report

Make a hit with getting real time live reports. There is a huge statistics which is being displayed once you log in to the assigned dashboard.

LATEST STORIES

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CONTACT US

WE WOULD LIKE TO CONNECT WITH YOU