DialDesk Customized Solution

DialDesk Customized Solution

We offer professional and skilled interaction via cloud based CRM to all kinds of industries.

With the help of the latest and customized technology, we ensure world-class customer services by a dedicated team of professionals. Our excellent service system tracks down the overall functioning of your organization. The tried & true techniques are followed round-the- clock and we provide the best support to clients.

Featured Services


Cloud CRM

With cloud CRM, it’s easier to grow your business. We make it easier for all users to access information at any point of time. Our dedicated professionals interact with customers. As the information is being stored in the cloud, you can actually pull out the relevant information about your customers such as calls received, customers’ response, voice logs etc. which makes the process hassle-free and seamlessly comfortable.

Work Flow Management

It’s time to scale up your productivity with effective work flow management. Defining the flow of calls is easier and manageable. The calls can be easily routed either to your own internal department or can be directed to the DialDesk professionals. Therefore the analysis of any bottlenecks can be done easily and focusing on the more productive area is now possible. The entire work flow management can be time based, department wise and based on the need created.

Escalation Matrix

There is a proper escalation matrix in our working system. Different levels / hierarchies can be created smoothly to get work completed within stipulated time period. Any complaint of a given category will be assigned to first level by default. If however, the same is not resolved, it will pass on to the next hierarchy. This is to make sure that there is a seamless work flow system. The escalation window keeps record of all the actions taken by different levels at different point of time.

SOP Management

With our Standard operating process, each department can have its own flow of standardized working. This is to ensure that the compliance standards are effectively met, productivity is increased by defining TAT, the procedure of working is safe and secure to use, and finally everything is scheduled properly to track all the working system.

IVRS Support

Our state of the art Interactive Voice Response System is flawlessly and precisely designed for automatically answering phone calls using pre-recorded menus & prompts. It efficiently responds to the inputs entered by callers and fast accessibility & receptiveness to our dedicated team of customer care.

Outbound Campaigns

The client can himself plan and design a specified campaign. This in turn will help our clients to perform activities like sales, customer service, retention, collection, surveys & feedback & loyalty management programs. The same campaign is then carried out full-fledged by the team at DialDesk.

Live Report

Make a hit with getting real time live reports. There is a huge statistics which is being displayed once you log in to the assigned dashboard. You can get a complete report on different analysis aspects and so on. Whatever the dimension you want to track, we have the solution.

24*7 Support

We are going over big and giving customers wow feeling by helping them anytime. You have the flexibility of time. We are there to support and assist you always. From weekdays to weekends to gazette holidays, we are champing at the bit to support your customers.

SMS Gateway Integration

The SMS and email gateway integration is just amazing and super easy to customize. The customer can himself set the welcome messages and can readily transfer the email, SMS or both to the concerned department.

Campaign Output Tracking

With campaign output tracking, it’s easier to track the performance of a specific campaign. The client can accurately track the campaign results with the help of CRM. Thus the customized campaigns can be finished off with a perfect payoff.

Customer Care Number

Diverse Options to Interact With Your Valued Customer. You have the liberty of choosing from a vast range of Toll Free, UAN, Mobile, and Landline to assist your valued customers.

Email Gateway Integration

The SMS and email gateway integration is just amazing and super easy to customize. The customer can himself set the welcome messages and can readily transfer the email, SMS or both to the concerned department.

Take your business to the ultimate level with dialdesk