Dialdesk offers end-to-end fully customisable CRM solutions for growing businesses and enterprises. We offer a suite of web and mobile-based applications to manage, connect and automate business processes across your organisation. Our leads and marketing CRM software empower your business team with the perfect set of applications to close more business deals in a short span of time.
Our customer service CRM solution gives your service team the appropriate tools and data required to make every customer interaction enriched with customer experience. We empower businesses with deep insights from your data with our in-depth reports and analytics.
Managing inbound calls and directing them to the appropriate agent basis customer’s selection on IVR, department wise, and language skills to optimize the customer experience of a caller.
Dialdesk empowers the agents through a continuous process of providing them comprehensive training, resources, motivation, the right technical tools to save bandwidth and cost to drive quality customer engagement experiences with advanced Cloud-based telephony solutions.
Dialdesk ensures business interactions happen in the simplest of ways. We unify customer information, integrate your voice calls with your CRM/Helpdesk to create one unified source for all customer information. No additional infrastructure or equipment required. Enables sales and support teams irrespective of where they work from.
Dialdesk recognizes the significance of efficient lead management in today's dynamic business environment. Our Lead Management CRM software is designed to empower businesses to streamline the process of capturing, nurturing, and converting leads into loyal customers.
Our lead management software captures all your leads instantly and automatically from all the channels, identifies the most profitable channels, and routes them to the right teams (and people), after ranking them based on their profiles, activities, and urgency of the requirement.
Dialdesk's Lead Management CRM ensures that no opportunity is missed, helping businesses of all sizes optimize their sales processes and drive growth through effective lead management.
ntelligent lead distribution vows higher conversions. The leads can be routed basis important criteria viz. leads’ interests, locations, etc. You can also distribute leads basis agents’ languages, their product specialty, performance, availability, shift days, and more.
The CRM prioritizes your leads by taking into consideration lead quality score, engagement score, and lead activity score. This helps your sales team to focus on the best leads which reduces your leads’ time to closure.
Our CRM facilitates automation of various steps in your sales cycle so that your sales team can focus less on mundane, repetitive, and administrative tasks and more on connecting with and selling to your prospects and customers.
The CRM offers a unique feature – “Smart Views” that allow you to build different views for your sales teams, thereby enhancing their productivity. You can allow them to view new leads, their hot clients, follow ups for the day, overdue tasks, and more. What’s more – your salespeople can make calls, send email campaigns and take any other action without switching tabs from within their smart views.
The CRM provides reports and dashboards related to your sales teams’ daily work. It also shares unique insights on the best revenue channels, star performers, best-performing products or teams, or locations. You may use these insights to make better decisions, run well-informed marketing campaigns, and help the teams, agents, or products not performing to the best of their possibility.
The CRM allows you an opportunity management solution where you can track all opportunities for potential sales across your sales pipeline and convert them into recurring revenue, for example, if one prospect is interested in multiple products, all the interests can be mapped as different opportunity types in the CRM.
The CRM offers custom dashboards that are available for different hierarchies, roles, and individuals. This allow agents and their managers at each hierarchy to view the metrics that are of prime importance to them, and plan and progress accordingly
In addition to web CRM, your field teams can also have complete access to all these features in their mobile CRM application as well. Additionally, you can even track your salespeople’s movements using the Geo tracking and Geo fencing capabilities that are inbuilt in the application.
Deliver timely, personalised communication flows to drive more revenue for your business
Marketing ROI is not only about the number of leads generated, but it also encompasses the sales conversions from the campaigns. However, the foremost thing is ensuring that all the leads generated are at least captured, without any leakage. The CRM allows you to do that automatically.
From the moment a lead enters your system (either by filling forms, phone calls, or manual addition), its activities on your website, and interactions with your content or salespeople, it starts getting tracked automatically in the CRM. All the pages they view, the email links they have clicked, the phone conversations they have with your sales teams – everything is tracked and recorded. Historical tracking is also available after a lead gets captured.
The CRM facilitates lead segmentation basis the demographic details, geographic details, psychological details, behavioral details, and more. This would help you curate and deliver personalized customer experience and solutions to different customer types.
While tracking your lead activity, you can initiate communication campaigns on channels and devices of your prospects’ choice, which could be through emails, text messages, WhatsApp, Facebook, Google retargeting. The Drag and drop communication builder ensures that your marketing team can set up elegant communication flows.
The CRM offers abundant industry and campaign-specific templates to build emails or landing pages that work well on all devices.
The CRM provides in-depth insights into all your marketing campaigns which helps you to identify your most profitable lead sources, email campaigns, performance of your landing pages, email marketing automation campaigns, and more. You can also track the profitability of each marketing channel and plan accordingly.
Each business model could be different and hence you will have different kinds of employees on the field on any given workday. While sales executives are in majority, there’re other kinds of agents involved on ground viz vendor onboarding teams, different types of operations teams like post-sales teams, collections teams in case of finance, verification teams, or service teams. Our CRM offers you an out-of-the-box solution for your unique field workforce requirements.
Our mobile application is available in different languages that allow all your team members to put their best foot forward.
The Solutions enables to track your agents in real-time if they have our mobile application on them. You will be able to track their movement, their days’ activities, and more. You can also use geofencing to restrict meeting misrepresentation by disallowing them to sign in for a meeting if they are not at the right location.
You can make your field agents super-productive with day and route plans. Your agents would always know their work for the day, along with the most ideal routes planned for them. This allows them to concentrate on meeting more clients, closing more deals, rather than planning their day.
The solutions have a feature called “Leads near me” that allow your agents to identify other prospects in the vicinity and squeeze more meetings in their workday, making them more productive. After all, more well-timed meetings would mean higher productivity and more closures.
There is a possibility that your teams would be stuck in low-network areas. The mobile CRM app allows them to carry on with their work in such situations with no data or work loss as it works offline as well.
The solution offers in depth report on your field team not limited to the meetings they did, the routes they took, their closures, and more. You can analyze the performance and improve accordingly. The solution boost your team productivity by giving them the right tool for success.
DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.
Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.
When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!
Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.
When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!
Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.
DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.
Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.
is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.
