Escalation Matrix

There is a proper escalation matrix in our working system. Different levels or hierarchies can be created smoothly to get the work completed within a stipulated time period. Any complaint of a given category will be assigned to the first level by default. If however, the same is not resolved, it will pass on to the next hierarchy. This is to make sure that there is a seamless work flow system. The escalation window keeps record of all the actions taken at different point of time.


Omni Channel Integration

With omni-channel integration, your customers can contact you through multiple channels that seamlessly connect, so your customers can pick up a query from where they left off on one channel and continue the experience on another.

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SMS and Email Gateway Integration

The SMS and email gateway integration is just amazing and super easy to customize. The customer can himself set the welcome messages and can readily transfer the email, SMS or both to the concerned department.

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Live Report

Make a hit with getting real time live reports. There is a huge statistics which is being displayed once you log in to the assigned dashboard. You can get a complete report on different analysis aspects and so on. Whatever

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