Escalation Matrix

There is a proper escalation matrix in our working system. Different levels / hierarchies can be created smoothly to get work completed within stipulated time period. Any complaint of a given category will be assigned to first level by default. If however, the same is not resolved, it will pass on to the next hierarchy. This is to make sure that there is a seamless work flow system. The escalation window keeps record of all the actions taken by different levels at different point of time.


Email Gateway Integration

The SMS and email gateway integration is just amazing and super easy to customize. The customer can himself set the welcome messages and can readily transfer the email, SMS or both to the concerned department.

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Customer Care Number

Diverse Options to Interact With Your Valued Customer. You have the liberty of choosing from a vast range of Toll Free, UAN, Mobile, and Landline to assist your valued customers.

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Campaign Output Tracking

With campaign output tracking, it's easier to track the performance of a specific campaign. The client can accurately track the campaign results with the help of CRM. Thus the customized campaigns can be finished off with a perfect payoff.

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