With omni-channel integration, your customers can contact you through multiple channels that seamlessly connect, so your customers can pick up a query from where they left off on one channel and continue the experience on another.
The SMS and email gateway integration is just amazing and super easy to customize. The customer can himself set the welcome messages and can readily transfer the email, SMS or both to the concerned department.
Make a hit with getting real time live reports. There is a huge statistics which is being displayed once you log in to the assigned dashboard. You can get a complete report on different analysis aspects and so on. Whatever
With our Standard operating process, each department can have its own flow of standardized working. This is to ensure that the compliance standards are effectively met, productivity is increased by defining TAT, the procedure of working is safe and secure
Dialdesk is the first-of-its-kind customer service solution for businesses of all sizes and domains. We offer solutions that are customizable at all stages; can be integrated with any existing CRM or process, and upgraded at any time.