With omni-channel integration, your customers can contact you through multiple channels that seamlessly connect, so your customers can pick up a query from where they left off on one channel and continue the experience on another.
Ticket Automation is a powerful tool you can use to create rules to handling your tickets. This comes with features like setting reminders, managing escalations, routing & assigning tickets, sending automatic responses etc.
Before automating the operations of your ticket management process, we also help you set it up, by analysing and understanding your business objectives, and aligning it with your customer service process.
Our easy-to-use jobsheet management tool helps capture details of your onsite tasks. The tool allows users to assign/complete tasks, send reminders, capture customer signatures, capture time and location worked upon and much more.
Dialdesk is the first-of-its-kind customer service solution for businesses of all sizes and domains. We offer solutions that are customizable at all stages; can be integrated with any existing CRM or process, and upgraded at any time.