According to Invesp, 44 % of companies admit that they focus more on getting new customers instead of retaining the […]Read more
Chatbots are computer programs that can converse with humans in natural language. They are used by companies to interact with […]Read more
Running a call centre is not just about keeping your customers happy. It’s also about keeping your sales high. In […]Read more
The impact that customer service has on a business is something that often gets overlooked. Customer service is often seen […]Read more
You might think that creating the “ultimate customer experience” is all about making sure your customers are happy. If a […]Read more
is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.