Customers are using social media to voice their opinions, complaints, and concerns. Customer service and social media go hand in […]
Read moreThe question is: can you improve your customer retention strategy? We’ll take a look at some of the best ways […]
Read moreCustomer service is a vital part of any business. The reason is simple: people will only stay loyal if they […]
Read moreA customer acquisition strategy is one of the most important pieces of your growth puzzle. Without a competitive strategy in […]
Read moreis the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.