“Excellent customer service is the number one job in any company! It is the personality of the company and the […]
Read moreSurvey Monkey found that 85% of customers are likely to give feedback when their experience was positive and 81% will […]
Read moreAccording to Invesp, 44 % of companies admit that they focus more on getting new customers instead of retaining the […]
Read moreCustomer churn is a term that refers to the number of customers lost from a company. Understanding why this occurs […]
Read moreis the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.