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Customer service: Is underpromising and overdelivering worth the effort
Customer Service: Is ‘Underpromising and Overdelivering’ Worth the Effort?

Put yourself in the customers’ shoes. How do you gauge the quality of service a company provides? What makes a […]

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How to manage the customer experience post sales
How to Manage the Customer Experience Post Sales?

The buying experience often gets the most attention in customer service. Conversions are the name of the game for most […]

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Linking Organizational Change with Customer Relationship Management
Linking Organizational Change with Customer Relationship Management

“Your success in life isn’t based on your ability to simply change. It is based on your ability to change […]

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Losing out on Revenue due to poorly managed Omni-Channel support
Losing out on Revenue due to Poorly Managed Omnichannel Support ?

A Brief Introduction on Omnichannel? Wikipedia defines omnichannel as a cross-channel content strategy that organizations use to improve their user experience. Rather than working […]

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