Many companies, including yours, might find outsourcing to be a good idea as there is so much to be gained from it: operationally, financially and logistically. But there are also risks involved in this business model. Several issues may crop up. For instance, the...

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Human interaction remains a vital component of customer satisfaction, even in the ‘digital age’. 83 percent of world’s consumers prefer dealing with human beings over digital channels to solve customer services issues and get advice (77 percent). Almost half (45 percent) of consumers say they are even willing...

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