According to HubSpot Research, 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. […]Read more
The only way to sustainably grow your business is by investing in your customer support. Yet most businesses fail because […]Read more
The blog post talks about how artificial intelligence is being used in call centers, and how it will impact customer […]Read more
Running a call centre is not just about keeping your customers happy. It’s also about keeping your sales high. In […]Read more
Stephen Covey, the author of ‘The 7 Habits of Highly Effective People’, said that successful people are always working on […]Read more
is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.