According to HubSpot Research, 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. […]
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The only way to sustainably grow your business is by investing in your customer support. Yet most businesses fail because […]
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The blog post talks about how artificial intelligence is being used in call centers, and how it will impact customer […]
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Running a call centre is not just about keeping your customers happy. It’s also about keeping your sales high. In […]
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is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.
