What is a Service Desk? Service desks, help desks, or support desks all refer to departments that provide help to […]Read more
A help center is your lifeline to customers. While building one is *not* a straightforward process, here are key points […]Read more
Lost sales and lower-income are not the only indicators of abandonment. Abandonment even results in a loss of clients for […]Read more
If you ask many business executives, they would say their customer service contact center is a necessary expense and it […]Read more
is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.