If so, you may want to consider using call centres to help solve some of your challenges. Call centres can […]Read more
Return to Origin Rates has been stretched so tight in e-commerce that all attempts are now on to reduce, if […]Read more
In the second part of this blog post, we’ll be talking about the rest of the issues that can make […]Read more
What is a Service Desk? Service desks, help desks, or support desks all refer to departments that provide help to […]Read more
A help center is your lifeline to customers. While building one is *not* a straightforward process, here are key points […]Read more
is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.