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Streamlining Customer Service: How Cloud Call Centers Benefit Your Business
Streamlining Customer Service: How Cloud Call Centers Benefit Your Business
Introduction to Cloud Call Center Solutions The way businesses connect with their clients has been significantly impacted by the development [...] Read more
7 Most Common E-commerce Challenges That Contact Centers Can Help Solve
7 Most Common E-commerce Challenges That Contact Centers Can Help Solve

If so, you may want to consider using call centres to help solve some of your challenges. Call centres can […]

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The Importance Of Contact Centers In Reducing RTOs
The Importance Of Contact Centers In Reducing RTOs

Return to Origin Rates has been stretched so tight in e-commerce that all attempts are now on to reduce, if […]

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Your Call Center Isn't as Effective as it Could Be, Especially in Retention of Customers - Part 2
Your Call Center Isn’t as Effective as it Could Be, Especially in Retention of Customers – Part 2

In the second part of this blog post, we’ll be talking about the rest of the issues that can make […]

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Most Imp Metrics for Service Desks and Internal Help Desks
Most Imp Metrics for Service Desks and Internal Help Desks

What is a Service Desk? Service desks, help desks, or support desks all refer to departments that provide help to […]

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6 Killer Help Desk Tips - How To Create An Amazing Help Center
6 Killer Help Desk Tips – How To Create An Amazing Help Center

A help center is your lifeline to customers. While building one is *not* a straightforward process, here are key points […]

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