How often do you experience unhappy customers? Poor service, wrong product delivery. Sometimes the little things make a huge difference […]Read more
“About three-quarters of consumers who give a company a “very good” CX rating are likely to forgive a company for […]Read more
is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.