Customer relationships are a critical part of small business success. A customer’s satisfaction is the key to any business owner’s […]
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While customer support is, at first glance, an area that many think of as being fairly simple – this is […]
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“Every day we’re saying, ‘How can we keep this customer happy?’ How can we get ahead in innovation by doing […]
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The only way to sustainably grow your business is by investing in your customer support. Yet most businesses fail because […]
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is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.
