Compared to their industry peers, brands with leading customer satisfaction rankings for three or more years grow revenues 2.5 times […]Read more
Here are five ways to improve the customer experience in India when dealing with digital media, such as Web Chat, […]Read more
Wouldn’t you love to have a more satisfied customer base that comes back time and time again? The truth is, […]Read more
Customers are more than loyal to the channel they perceive as ‘solving’ their needs. In an emotionally charged competitive market, […]Read more
Customer relationships are a critical part of small business success. A customer’s satisfaction is the key to any business owner’s […]Read more
is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.