The impact that customer service has on a business is something that often gets overlooked. Customer service is often seen […]
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Sometimes, companies will promote themselves as experts in customer retention, but what does this mean? Customer retention is the main […]
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If you are in charge of retaining your company’s customers, you know the feeling of sadness when you hear customers […]
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“Your most unhappy customers are your greatest source of learning.” – Bill Gates A customer is the backbone of every […]
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is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.
