Customer support may be one of the least appreciated departments in any business, but there is no denying that it […]Read more
Do you want to improve your customer service skills? Do you feel like you could be doing a better job […]Read more
Retail customer service is a key part of any successful business. There are many tips and trends in delivering Retail […]Read more
Every year, the retail industry is moving towards advanced technology solutions while trying to achieve a better customer experience. Customer […]Read more
Customers are using social media to voice their opinions, complaints, and concerns. Customer service and social media go hand in […]Read more
is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.