Improving the customer service experience for your customers is a critical component of creating a positive brand image and driving […]Read more
“Excellent customer service is the number one job in any company! It is the personality of the company and the […]Read more
“Just having satisfied customers isn’t good enough anymore. If you want a booming business, you have to create raving fans.” […]Read more
Chatbots are computer programs that can converse with humans in natural language. They are used by companies to interact with […]Read more
“Every day we’re saying, ‘How can we keep this customer happy?’ How can we get ahead in innovation by doing […]Read more
is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.