Survey Monkey found that 85% of customers are likely to give feedback when their experience was positive and 81% will […]
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Customer churn is a term that refers to the number of customers lost from a company. Understanding why this occurs […]
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Keeping prices competitive is essential for any business. Having this information can make the difference between having a successful business […]
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No matter how much you love your product, your customers will always know better than you. Learn to listen and […]
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“Your most unhappy customers are your greatest source of learning.” – Bill Gates A customer is the backbone of every […]
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Customer satisfaction act as the primary catalyst in pushing a company forward, and ensuring repeat business. However, companies cannot create their customer service strategies based on vague data or few interactions and can only trust quantitative data.
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is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.
