Survey Monkey found that 85% of customers are likely to give feedback when their experience was positive and 81% will […]Read more
Customer churn is a term that refers to the number of customers lost from a company. Understanding why this occurs […]Read more
Keeping prices competitive is essential for any business. Having this information can make the difference between having a successful business […]Read more
No matter how much you love your product, your customers will always know better than you. Learn to listen and […]Read more
“Your most unhappy customers are your greatest source of learning.” – Bill Gates A customer is the backbone of every […]Read more
Customer satisfaction act as the primary catalyst in pushing a company forward, and ensuring repeat business. However, companies cannot create their customer service strategies based on vague data or few interactions and can only trust quantitative data.Read more
is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.