In the first part, we went over the five best commandments of a good customer support agent. Now, we’re going […]Read more
Being a good customer support agent is like being a good artist and a good scientist rolled into one! You […]Read more
Customer support may be one of the least appreciated departments in any business, but there is no denying that it […]Read more
is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.