Cloud Telephony

Deeper Insights Into Each Customer Interaction.

Automatic Call Distributor

Managing inbound calls and directing them to the appropriate agent basis customer’s selection on IVR, department wise, and language skills to optimize the customer experience of a caller.

Empowering Agents

DialDesk empowers the agents through a continuous process of providing them comprehensive training, resources, motivation, the right technical tools to save bandwidth and cost to drive quality customer engagement experiences with advanced Cloud-based telephony solutions.

Monitoring & Reporting

DialDesk enables tracking of performance and customer call interactions through end-to-end monitoring to drive valuable business insights via analytics and dashboards.

Technology

DialDesk ensures business interactions happen in the simplest of ways. We unify customer information, integrate your voice calls with your CRM/Helpdesk to create one unified source for all customer information. No additional infrastructure or equipment required. Enables sales and support teams irrespective of where they work from.

Discover our Cloud Telephony product range

DialDesk Cloud Telephony Solutions ensures that you never miss an important business communication. The solution ensures uninterrupted access to your phone system from any device, get call recordings, and detailed analytics of your business interactions.  

We’ve successfully delivered more than 15 years of inbound and customer support solutions.  Our USP lies in the fact that we not depend on any 3rd party solutions for running our product and have our own hardware and telecom expertise.

Cloud-Based Call Center Software

DialDesk offers seamless customer experience through its Cloud Contact Center solution with minimal investment to streamline complex business communication for enterprises, startups & SMB’s. The solution offers deep insights into the business interactions to empower businesses to take strategic decisions.

Customised IVRS

DialDesk offers Multi-level IVR Solutions for your Business. DialDesk lets you define your personalised IVR flow with IVR scripts in multiple languages, warm greetings, call waiting music, specific actions on different numbers, and more.

Virtual Front Office ( VFO )

DialDesk Virtual receptionist service greets your customer and routes them to the appropriate staff in your organisation. It can instantly organise how your business receives and responds to customer calls. This comes with zero fixed cost, no hardware or software, and can be made active in a very short time.

Missed Call Services

DialDesk’s missed call solution empowers businesses to call back their customers who gave missed calls on their business numbers. The voice transaction is processed through auto-dialer, connecting the prospects with either an automated IVR message, a voice bot, or a live agent.

Remote Calling Solution

DialDesk elevates the efficiency of your employees who are working remotely by setting up a remote work solution and enabling them to attend or make calls from anywhere. We have customisable calling solutions for all business needs.

IVR Blasting

DialDesk offers customised automated outbound solutions which could be Robocalling or human voice-based IVR’s.  Our solution enables recorded voice interaction with the customer without human intervention.

Customised Mobile-Based Calling Solution

DialDesk has created customised mobile-based diallers through which your team can do the outbound calling. The solution offers voice recordings, interaction metrics, and much more.

Number Masking

DialDesk Prioritises your customers’ privacy with our Call Masking Solution using an advanced data protection measure established to ensure the privacy of the agent and the caller’s personal details.

OTP Services

DialDesk offers OTP service both Voice OTP & SMS OTP  to authenticate and validate your users.

DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.

Tribhuvan Tripathi,

Customer Service Specialist | I2E1

Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.

Jetinder Singh Raina,

Operation Manager | Hometech (AKAI)

When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!

Amit Aggarwal,

General Manager | Exicom Tele-systems Limited

Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.

Ankit Namdev,

NSC Manager | Viega

When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!

Amit Aggarwal,

General Manager | Exicom Tele-systems Limited

Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.

Ankit Namdev,

NSC Manager | Viega

DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.

Tribhuvan Tripathi,

Customer Service Specialist | I2E1

Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.

Jetinder Singh Raina,

Operation Manager | Hometech (AKAI)

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