Customer service CRM

Boost your Customer Experience with DialDesk’s Robust Customer Support Software

Ticket Management CRM

It converts the helpdesk communications into tickets, captures relevant information, and reduces manual interventions to a large extent. Ticket management software can provide real-time insights into ticket status, such as duration of the ticket in the system, real-time updates to the clients, the relevant team which is dealing with the issue, and customized alerts, so that the agents receive notifications only when they’re useful, eliminate distractions, and help prevent alert fatigue.

Inventory Management CRM

Accurate inventory tracking allows businesses to fulfill orders timely and accurately. DialDesk CRM enables you to Strike a balance between the demand and supply that is extremely crucial for businesses. This empowers your business to plan your stock management better and effectively.

Order Management CRM

Scale your business and enhance revenue using DialDesk Order management CRM. We help you to automate and streamline the mundane process of order receiving, tracking, and fulfillment. Automate and streamline order processing using DialDesk’s Order Management system. The tool allows you to track updated inventory information, manage vendor and customer databases, and manage returns, refunds, billing, and payments.

Invoice Management CRM

Manage invoices of your business to meet all government regulations with DialDesk’s GST-enabled invoice management. DialDesk CRM helps you in keeping a track of sales and other transactions going within your business. Our efficient invoice generation and payment collection enhance your customer satisfaction and retention.

DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.

Tribhuvan Tripathi,

Customer Service Specialist | I2E1

Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.

Jetinder Singh Raina,

Operation Manager | Hometech (AKAI)

When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!

Amit Aggarwal,

General Manager | Exicom Tele-systems Limited

Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.

Ankit Namdev,

NSC Manager | Viega

When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!

Amit Aggarwal,

General Manager | Exicom Tele-systems Limited

Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.

Ankit Namdev,

NSC Manager | Viega

DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.

Tribhuvan Tripathi,

Customer Service Specialist | I2E1

Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.

Jetinder Singh Raina,

Operation Manager | Hometech (AKAI)

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