Last month, a miracle happened. Your company’s video went viral. Lead volume shot up by 500%. You were pumped and the office was filled with a spirit of celebration. Cut to today, and your enthusiasm has been reduced to nothing. Here’s how:- Week 1 :...
Read more
If you ask many business executives, they would say their customer service contact center is a necessary expense and it does not contribute to the bottom line. As such, they don’t emphasize on technology upgrades or process improvements for their in-house centers and, when...
Read more
Even if you have the best product in the world, your business is doomed to fail if no one knows about it. More leads mean more business, more revenue, and more profits!!! Simple Let’s check out some smart ways to generate more leads for...
Read more
During the initial years, outsourcing was only used for basic processes such as data entry and payroll processing. However, as connectivity expanded and the technological skills of BPO companies advanced, businesses started outsourcing more and more processes/services. Today, you can outsource many backend processes...
Read more
Customer experience and contact centers, in particular, are great starting points to implement artificial intelligence (AI) solutions since they are a large source of customer information, generating enormous quantities of data that is impossible to process manually. Here's how AI can be used in contact centers:...
Read more
In its simplest definition, customer experience is the sum of all the interactions that a customer has with a company over the course of the relationship and includes the customer’s feelings, emotions, and perceptions of the brand during the course of those interactions. Some people question...
Read more
It’s the age of the customer and the world’s biggest brands are duking it out every day for a greater share of our hearts, minds, and wallets. Customers hold more decision power than ever in an era where information about any company’s products and...
Read more
Understanding the various touchpoints you have with your customers is key to delivering memorable customer experience. Once you’ve mapped out your touchpoints, it’s often helpful to group them into channels. That’s the focus of this blog post. The most common channels Websites: refers to customers visiting...
Read more
As a business head or business owner, you need to find ways to grow your sales and revenue. Exploring different options for profit means leveraging your profit potential. “Marketing automation is a perfect combination of software and strategy. It allows you to nurture your...
Read more
Here are some prospecting tips for you if you want to convert your cold leads into warm prospects: Target carefully You need to be sure that you're spending time with the right companies, titles, geographies and so on. If the person sitting across from...
Read more
Dialdesk is the first-of-its-kind customer service solution for businesses of all sizes and domains. We offer solutions that are customizable at all stages; can be integrated with any existing CRM or process, and upgraded at any time.