According to research, over 70% of all customers who leave a company for its competition have no problem with the product. Their main issue is with the customer care offered. This means that customer churn can hypothetically be reduced by 70% with world-class customer...
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You need to keep updating your customer strategies to ensure that they are happy with your products & services. Everything from customer marketing with campaigns based on shopper feedback to improving your omnichannel strategy can help you boost customer retention and increase trust and loyalty. 1) Really listen to the customer:- How many...
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The way the world does sales now has changed now. Customers, especially B2B customers, look for speed and efficiency in the sales process. Sales teams that are failing to adapt to the now-or-never expectation of their prospects will lose prospects to their speedier competitor. The businesses that are...
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Last month, a miracle happened. Your company’s video went viral. Lead volume shot up by 500%. You were pumped and the office was filled with a spirit of celebration. Cut to today, and your enthusiasm has been reduced to nothing. Here’s how:- Week 1 :...
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If you ask many business executives, they would say their customer service contact center is a necessary expense and it does not contribute to the bottom line. As such, they don’t emphasize on technology upgrades or process improvements for their in-house centers and, when...
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Even if you have the best product in the world, your business is doomed to fail if no one knows about it. More leads mean more business, more revenue, and more profits!!! Simple Let’s check out some smart ways to generate more leads for...
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During the initial years, outsourcing was only used for basic processes such as data entry and payroll processing. However, as connectivity expanded and the technological skills of BPO companies advanced, businesses started outsourcing more and more processes/services. Today, you can outsource many backend processes...
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Customer experience and contact centers, in particular, are great starting points to implement artificial intelligence (AI) solutions since they are a large source of customer information, generating enormous quantities of data that is impossible to process manually. Here's how AI can be used in contact centers:...
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In its simplest definition, customer experience is the sum of all the interactions that a customer has with a company over the course of the relationship and includes the customer’s feelings, emotions, and perceptions of the brand during the course of those interactions. Some people question...
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It’s the age of the customer and the world’s biggest brands are duking it out every day for a greater share of our hearts, minds, and wallets. Customers hold more decision power than ever in an era where information about any company’s products and...
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Dialdesk is the first-of-its-kind customer service solution for businesses of all sizes and domains. We offer solutions that are customizable at all stages; can be integrated with any existing CRM or process, and upgraded at any time.