Marketing teams spend a lot of time, effort, and money to create compelling campaigns, optimize them to generate leads, set auto-responders and alerts to connect with them promptly, before finally passing the leads to the sales team. Salespeople do not even know marketing terms, but they very well...
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The definition of a customer has changed now. He is no more somebody you sell your products or services because you intend to sell it. The new-age definition of a customer is somebody who will buy product or service from you only because there...
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Email marketing is one of the most important components of customer engagement. Whether it is a webinar email or a cold outreach or a newsletter, our intent is – to get a specific action from the recipient. Here are 10 best practices for email marketing:...
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We have collected some information, I think very useful information regarding changing scenarios of sales in the times of SM impact, you can get surprised by what you are going to learn because one can think that number does not reflect the whole story...
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If figuring out how to grow and effectively manage an In-House team seems like a huge obstacle and will largely distract you from growing your business, it’s a good investment to join hands with a reliable outsourcing partner because as per the old saying,...
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Research shows that 69% of buyers accepted a call from new salespeople in the past 12 months, and 27% of sellers admit that making phone calls to a new contact is extremely effective. Did you know that asking between 11–14 questions during a lead call will...
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Providing a stellar customer experience has been a cornerstone of business practically since spending and consumption have existed. However, now that the business landscape is growing increasingly competitive and companies are competing for customers’ attention more than ever before, delivering a great customer experience...
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Customer service reports not only provides you an overview of all customer service requests received from your customers but also allows you to identify the key areas for improvement, plan your workload and schedules of your customer support team. You can keep track of...
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Many companies, including yours, might find outsourcing to be a good idea as there is so much to be gained from it: operationally, financially and logistically. But there are also risks involved in this business model. Several issues may crop up. For instance, the...
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Irrespective of the customer’s location, call centers play an important role in delivering reliable customer experience on a daily basis. Different call centers have their own unique goals that have to be met but at the end of the day it all boils down...
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Dialdesk is the first-of-its-kind customer service solution for businesses of all sizes and domains. We offer solutions that are customizable at all stages; can be integrated with any existing CRM or process, and upgraded at any time.