According to research, over 70% of all customers who leave a company for its competition have no problem with the product. Their main issue is with the customer care offered. This means that customer churn can hypothetically be reduced by 70% with world-class customer care.

The trouble is, world-class customer care can come with a hefty price tag. Data from the Worldwide Industry Benchmark Report for 2015 shows that the average cost per inbound customer service call is $1.30. This is for average customer care. But the minute you want to up the ante, the costs go up exponentially.

That does not mean you give up on the quest for exceptional care for your customers. Here are a few ideas that will help reduce your customer care costs without a negative impact on quality.

However, ensure that your customer service agents are equipped with tools and useful software that enable them to work efficiently. Zendesk Chat, for example, allows agents to chat with the customer and each other through a simple web-based dashboard.

The ability to track your agent and customer support team’s performance through analytics will also be useful in helping your teamwork better from their respective locations

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