If figuring out how to grow and effectively manage an In-House team seems like a huge obstacle and will largely distract you from growing your business, it’s a good investment to join hands with a reliable outsourcing partner because as per the old saying, the recruitment is like fishing, you need to go there, where are fishes and not too many fishermen.
In addition to it, you want to hit the market after making your mind ready to start up a business, you don’t want to waste months looking for a viable developer and recruitment process because the ideas should not wait for such hurdles when there are trusted outsourcing is available.
Apart from recruitment and developing, cost advantages of outsourcing cannot be underestimated, if you can get access to an outsourcing partner who has experience of nurturing talent pool over the years and serving for the business across verticals, and eventually which is more affordable too, a start-up should take advantage of that
When starting up a business or idea, the aspiring entrepreneurs always have a lot on their plates but a little time to do all. They envision hundreds of ways to make the start-up successful but can’t solely focus on it. That’s why the most well-known brands consider outsourcing to vendors, who specialize on those tasks, and that too with cost-effectiveness ensuring better ROI
As the owner of a start-up business, one should know that their time is gold, wasting a minute out of this could cost huge to your business, the best move to avoid such a scenario would be to delegate the task to people who specialize on each field. Outsourcing is the first and foremost solution to the dilemma, hence the start-up should wisely consider a reputable outsourcing partner to give you quality output for a reasonable price
Also, read Key steps to minimize the risk of outsourcing
Product companies, such as P&G, have a big challenge performing in a very rapidly changing market. It is critical to bring out a new product ahead of many competitors. So one day, after decades of product race, P&G made a decision to outsource some R&D activities. The result exceeded all the expectations. Outsourcing boosted its innovation productivity by 60% and generated more than $10 billion in revenue from over 400 new products. Today, about half of P&G’s innovation comes from external collaboration
While growing, transnational companies face dramatic operational problems. Well-known consumer products giant Unilever Europe, over the years, had expanded by country and division. As a result, different business groups and geographies operating across 24 countries were all using multiple ERP systems. In 2005 its leadership team made a strategic decision to integrate the company’s multiple business units into a single and create one ERP system across Europe. Not being a specialist in IT solutions, the company outsourced the development of ERP systems to external parties. As a result, these improvements have directly contributed to the € 700 million annual savings on operational activities.
Here’s the story you probably haven’t heard of. Mark McRae is one of the Sunshine Coast entrepreneurs in Australia. He has successfully managed and own multiple businesses that is more than 30 companies! Having a wife and three children, he was still able to hire 1,300 people and generated $280 million in online and offline sales for his businesses. He says, that his secret is outsourcing. Mr. McRae wasn’t afraid to outsource to various countries, such as Malaysia, the Philippines, South Africa, the USA, and India. As a result, he enjoyed the benefits of working with global talents.
“Outsourcing can give you access to a dizzying array of highly skilled professionals from all over the world. For example, to produce a professional documentary, I hired a scriptwriter in the USA, film crew from Canada, post-production team in Croatia, and editor in Serbia.”
– Mark McRae.
Acer, the Taiwan-based personal computer maker, has used capability sourcing to make itself into the world’s second-largest PC manufacturer. Since the spin-off of its contract manufacturing operations in 2000, the company has made a big step ahead its competitors. The Acer executives knew it was good at branding and marketing and chose to outsource everything company had a harder time with, like manufacturing. The move led Acer to faster-growing sales and gains in market share. The company now maintains a strikingly lean and flexible operation. Its 6,800 employees represent a workforce less than a tenth the size of its largest competitor.
JM Family Enterprises is a diversified automotive corporation whose principal businesses focus on vehicle distribution and processing; financial services and technology products. The company outsourced all mainframe hardware, software and operations because once mainframe usage leveled off at $8.2 billion. The outsourcing vendor immediately optimized operations so that critical month-end financial reports landed on the desks of JM Family executives on time. What hadn’t happened before?
“It was the same hardware. The same data. But they were able to gain efficiencies because they knew how to run a mainframe better than we were ever able to.”
– Ken Yerves, Senior VP
These amazing stories show, how one good decision can bring great success and development for business. But, as we can see, it was not emotional and rush decisions. Outsourcing must be strategic and deliberate. We will keep sharing such insightful stories for you, keep following!!
Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
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As Jacquelyn Smith, Forbes says, “A successful sales pitch isn’t a monologue. It’s a dialogue.” An effective sales pitch is […]
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What is a Service Desk? Service desks, help desks, or support desks all refer to departments that provide help to […]
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The impact that customer service has on a business is something that often gets overlooked. Customer service is often seen […]
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As of now, nobody’s sure what will happen when these two generations – one, who never expects companies to pick […]
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Customer data is a valuable business asset. You must build an effective customer data management strategy to protect that asset. […]
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A help center is your lifeline to customers. While building one is *not* a straightforward process, here are key points […]
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Every business has customers and every business has the chance to improve its business by growing its customer base. Since […]
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Do you know if your business has a customer focus? Although it might seem like a difficult question to answer, there […]
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Author Profile Nitish Kaul Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic […]
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You might think that creating the “ultimate customer experience” is all about making sure your customers are happy. If a […]
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Keeping prices competitive is essential for any business. Having this information can make the difference between having a successful business […]
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As any business grows and expands, it’s common to focus on scaling operations. Certainly this is true, but sometimes companies […]
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No matter how much you love your product, your customers will always know better than you. Learn to listen and […]
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Sometimes, companies will promote themselves as experts in customer retention, but what does this mean? Customer retention is the main […]
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“Listen to your customers before they listen to your competition.” – Julian Hall When was the last time you looked […]
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Lost sales and lower-income are not the only indicators of abandonment. Abandonment even results in a loss of clients for […]
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If you are in charge of retaining your company’s customers, you know the feeling of sadness when you hear customers […]
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“Your most unhappy customers are your greatest source of learning.” – Bill Gates A customer is the backbone of every […]
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In the past few years, businesses were falling all over themselves to get a chatbot up and running for their […]
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You’re doing all the right things. You’re friendly, you’re responsive, you’re on top of customer issues and you’re constantly delivering […]
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Author Profile Nitish Kaul Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic […]
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Customer service KPIs (Key Performance Indicators) are the tools that help you understand how your customer service is performing. KPIs help you identify if you’re meeting your business goals, how well your agents are performing, and how your customer satisfaction is trending. They’re important because they provide actionable data you can use to improve your customer service.
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Let us say that you own nothing but sheep. So one day you are out grazing the flock and all […]
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No matter what industry your business is in, every business has the same goal: Keeping your Customers! Customer retention is […]
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An effective ticketing system tracks and manages customer interactions, and makes it easier for support departments to manage their efforts. Data gleaned from these help agents provide personalized service and streamline operations, which helps support staff coordinate their efforts and automate tedious (and often time-consuming) tasks, facilitating both personalized service and faster resolution.
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Author Profile Deepak Kashyap A CX expert, keynote speaker, and author, Deepak Kashyap has over 25+ years of experience. His […]
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Globally, the E-Commerce Market is expected to reach USD 16,215.6 billion by 2027, growing at a CAGR of 22.9% during […]
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Organizations need a resilient strategy for customer retention that makes sense in relation to current market conditions. Many companies are already prioritizing customer experience as it can be more profitable, yet it is still important for organizations to look ahead and identify any changes coming ahead of competitors in the market, who might not have made the same move yet.
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“Customer experience” has been an important aspect of business marketing strategy since the beginning of the 21st century. Businesses have been shifting towards a “customer-first” mentality, where their goals align with improving customers’ happiness and satisfaction by taking into consideration all that they think and feel, rather than focusing solely on financial gains. To achieve this customer-centric approach, businesses have taken advantage of technologies to determine customer emotions at a deeper level.
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On the whole, it is best to be quickly responsive when it comes to consistently responding to leads. Ready responsiveness helps expedite client requests, which will save you money on several levels. You’ll have access to a larger pool of customers while keeping uninterested consumers from slipping away and ultimately decreasing your number of potential sales. Please read the blog below that pertains directly to the benefits of kick-starting your lead response times today!
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This blog will help you take a closer look at what cloud telephony is and How does Cloud telephony work to benefit your business. It also makes it easier for employees to collaborate, share knowledge, and for companies to track conversations in real-time.
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Customers are the mainstay of businesses in all industries. Therefore, having a dedicated tool for delivering superior customer service is essential to ensure cordial bond with them for consistent growth.
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Customer engagement and retention have been a serious concern in the insurance industry. Most companies keep on searching for how to enhance customer engagement in the insurance industry and in this blog post, you can find some of the useful tactics that can help the insurance industry maintain a cordial relationship with its existing customers.
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Find the proven strategies for how to measure customer expectations to maintain a positive experience of your customer with your products and services.
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Customer experience is a key factor in creating a successful brand. When it comes to marketing, then it would not be wrong to say that technology offers us the opportunity to manage the customer experience in several respects.
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This guide help you engage & retain your customers with no hassles and make you learn how to manage customer complaints seamlessly for quick resolution.
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If you want to delight your customers at every touchpoint, then you need to have a robust ticket management system that offers you omnichannel customer support.
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Many industries have been impacted badly due to the pandemic but, it would be safe to say that the consumer durables industry is showing growth trends from a long-term perspective.
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Customer satisfaction act as the primary catalyst in pushing a company forward, and ensuring repeat business. However, companies cannot create their customer service strategies based on vague data or few interactions and can only trust quantitative data.
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The Consumer Electronics industry in India, which was valued at $10.93 billion in 2019, is expected to reach $21.18 billion […]
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Brands are increasingly focusing to become more customer-centric and elevate customer experience to improve customer satisfaction, loyalty, and lifetime value. […]
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If you’re mapping or want to track your customer journey, there are plenty of things to be kept in mind […]
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Customers are the bloodline of any business. Without them, there will be no reason to continue the business. Even more […]
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No matter how small or big your business is or what it does, voice communication is a critical element of success.
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Author Profile Varuna Raghav As a CX and marketing specialist, Varuna Raghav has more than 15+ years of experience to […]
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Sales closing is a make-or-break moment. No matter how hard you work and how well you design solutions for customers, […]
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Do you want to make your business communications efficient and cost-effective? In this blog, we will explain to you how […]
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If you have a sales team that works on-field or is working remotely to generate sales for you, then you […]
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Organizations worldwide often wonder what the difference is between a customer relationship management (CRM) system and an enterprise resource planning […]
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New technology comes fast and goes, even faster. These days, there’s a new app or widget every week promising to […]
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According to research, over 70% of all customers who leave a company for its competition have no problem with the […]
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You need to keep updating your customer strategies to ensure that they are happy with your products & services. Everything […]
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nstant Inbound is a game-changing sales prospecting strategy that enables you to connect with more prospects, faster and allows you to be more productive and make more money.
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Last month, a miracle happened. Your company’s video went viral. Lead volume shot up by 500%. You were pumped and […]
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If you ask many business executives, they would say their customer service contact center is a necessary expense and it […]
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Even if you have the best product in the world, your business is doomed to fail if no one knows […]
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During the initial years, outsourcing was only used for basic processes such as data entry and payroll processing. However, as […]
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Customer experience and contact centers, in particular, are great starting points to implement artificial intelligence (AI) solutions since they are a large […]
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Brands & retailers build better customer service systems by removing the guesswork of what customers want. A SaaS platform for customer engagement combines chat, voice, and social media for one cohesive customer service experience.
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It’s the age of the customer and the world’s biggest brands are duking it out every day for a greater […]
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Understanding the various touchpoints you have with your customers is key to delivering memorable customer experience. Once you’ve mapped out your […]
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As a business head or business owner, you need to find ways to grow your sales and revenue. Exploring different […]
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Author Profile Nitish Kaul Nitish is a CX Solutionings Expert at DialDesk. He has helped provide our customers with fantastic […]
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Marketing teams spend a lot of time, effort, and money to create compelling campaigns, optimize them to generate leads, set auto-responders […]
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This blog help you get the niche and specific Customer winning map by suggesting necessary tools, focus areas and changes to sell like a champion.
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Email marketing is one of the most important components of customer engagement. Whether it is a webinar email or a […]
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We have collected some information, I think very useful information regarding changing scenarios of sales in the times of SM […]
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Research shows that 69% of buyers accepted a call from new salespeople in the past 12 months, and 27% of sellers admit […]
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Providing a stellar customer experience has been a cornerstone of business practically since spending and consumption have existed. However, now […]
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Customer service reports not only provides you an overview of all customer service requests received from your customers but also […]
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Many companies, including yours, might find outsourcing to be a good idea as there is so much to be gained […]
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Irrespective of the customer’s location, call centers play an important role in delivering reliable customer experience on a daily basis. […]
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Human interaction remains a vital component of customer satisfaction, even in the ‘digital age’. 83 percent of world’s consumers prefer dealing with […]
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Put yourself in the customers’ shoes. How do you gauge the quality of service a company gives? What makes a […]
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The buying experience often gets the most attention in customer service. Conversions are the name of the game for most […]
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“Your success in life isn’t based on your ability to simply change. It is based on your ability to change […]
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