According to HubSpot Research, 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. […]
Read moreThe only way to sustainably grow your business is by investing in your customer support. Yet most businesses fail because […]
Read moreThe blog post talks about how artificial intelligence is being used in call centers, and how it will impact customer […]
Read moreAccording to Fortune Business Insights, Customer Relationship Management (CRM) was valued at $52.64 billion in 2020. Pandemic effects in the […]
Read moreis the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.