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Customer interactions
We are a global customer experience-focused services and technologies company with proven experience in designing customer engaging experiences and propelling digital transformation to create value & make your customers your brand evangelist.
Our passion for creating an exceptional customer interaction experience delivers an unparalleled solution and delight to your customers. We do it by combining the right mix of People, Process and Technology to help companies to create everlasting customer loyalties.
DialDesk has been a leading provider of Call Center As A Service (CCAAS) in India for two decades. Our inbound & Outbound services support your customers with compassion, integrity, and domain expertise at all stages of the customer lifecycle.
Our expertise in Omnichannel customer service ensures prompt and precise replies to the queries of the customers through live chat and email. Our back-office BPO services have resulted in higher business efficiency by allowing businesses to reduce their investment of money and resources in the back office process and strengthening the administration of your back office
DialDesk Cloud Telephony Solutions ensures that you never miss an important business communication. The solution ensures uninterrupted access to your phone system from any device, get call recordings, and detailed analytics of your business interactions.
We’ve successfully delivered more than 15 years of inbound and customer support solutions. Our USP lies in the fact that we not depend on any 3rd party solutions for running our product and have our own hardware and telecom expertise.
DialDesk offers end-to-end fully customizable CRM solutions for growing businesses and enterprises. We offer a suite of web and mobile-based applications to manage, connect and automate business processes across your organization.
Our sales and marketing CRM solutions empower your business team with the perfect set of applications to close more business deals in a short span of time. Our customer service CRM solution gives your service team the appropriate tools and data required to make every customer interaction enriched with customer experience. We empower businesses with deep insights from your data with our in-depth reports and analytics.
Dialdesk is the first-of-its-kind customer service solution for businesses of all sizes and domains. We offer solutions that are customizable at all stages; can be integrated with any existing CRM or process, and upgraded at any time. This means that now you are neither required to integrate separate products from different providers nor are you obligated to use and pay for a complete package.
DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.
Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.
When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!
Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.
When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!
Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.
DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.
Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.
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Customer service KPIs (Key Performance Indicators) are the tools that help you understand how your customer service is performing. KPIs help you identify if you’re meeting your business goals, how well your agents are performing, and how your customer satisfaction is trending. They’re important because they provide actionable data you can use to improve your customer service.
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Learn more about Dialdesk’s Customer Experience Solution here!
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DialDesk is an amalgamation of call center services, IVR, CRM and Cloud telephony services. It is the only call center solution where you pay only for the minutes of interaction between your customer and DialDesk agents.
Inbound call centers manage all incoming communication to an organization, through calls, texts, emails, and live chat queries. All customer queries can then easily be answered by the agent on-call promptly and efficiently
When SMBs, start-ups, and enterprises want to reach out to a targeted list of customers, they can do so by outsourcing it to an outbound call center service provider. This can be done for churn management, customer retention, collection calling, feedback collection or upselling and cross selling.
Inbound call center solutions are designed to streamline the incoming call experience of customers, through solutions such as call barging, mobile apps, and CRM integration. Outbound calling has many features, primary among them being the dialer. There are three types of dialer - progressive, predictive and preview, that boosts the agent’s productivity and overall process efficiency.
IVR stands for Interactive Voice Response, while OBD stands for outbound calling (A prerecorded message goes out to your prospective buyers with required communication). IVR helps users to interact flawlessly with the call system using their dial-pad while OBD can be used to reach out to potential customers with key campaign messages for a specific period of time.
During times of high call volume, an effective IVR system can help avoid hold time by helping customers find answers and perform simple tasks themselves. In cases where a customer needs or requests to speak with a support representative, the technology can help route calls quickly and seamlessly to the best call center agent to address their inquiry or queries.
Cloud telephony enables companies to store their entire database on the cloud, for quicker access, ease of data control and cost effectiveness. Companies have the ease to access the information at anytime, anywhere and leverage a range of advanced features such as virtual numbers, IVR, click-to call, missed call service, outbound calling and many more.
is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.
