OUR TOOLS & SERVICES
OUR SOLUTION BUNDLES
Our highly customizable customer experience solution helps you choose and pay for only those tools or services that you require.
YOUR CUSTOMER EXPERIENCE PARTNER
Creating Simplified, Data-Driven Customer Experience
Dialdesk is the first-of-its-kind customer service solution for businesses of all sizes and domains. We offer solutions that are customizable at all stages; can be integrated with any existing CRM or process, and upgraded at any time. This means that now you are neither required to integrate separate products from different providers, nor are you obligated to use and pay for a complete package.
Every great business is built on its customers! We have a small promise made to each client that ensures that we provide exceptional customer experience to their customers, just how we would like to receive it.
With our deep experience in the field, we are able to handpick expert services and the most pragmatic tools required to create great customer communication success stories for your brand.
Our Mission: To handle communications for businesses, using highest standards, so they can focus on their core expertise. Every business is different and so are their needs. We, at Dialdesk, understand this and thus, we not just provide pre-designed plans, services or tools to businesses, but offer customized solutions. In this, we carefully analyse the communication needs of a business and craft the perfect solution for them using our tools and expertise. With a deep industry experience, we are able to point out what works and what doesn’t for businesses from different industries.
Our promise of highest standards is carried forward as a value by the people of our organisation, who day-in and day-out strive towards catering to your customers. We pay utmost care in hiring the right people who understand and live up to this promise.
AI-POWERED CUSTOMER SERVICE
A layer of Artificial Intelligence added to customer service using Chatbots and natural language processing by analysing customer behaviour to take real-time, intuitive and well-informed actions.
For the most recent news, stories, case studies, expert tips and more, stay tuned here.
By Varuna Raghav | Aug 17, 2020
During the initial years, outsourcing was only used for basic processes such as data entry and payroll processing. However, as connectivity expanded and the technological skills of BPO companies advanced, businesses started outsourcing more and more processes/services.
Customer experience and contact centers, in particular, are great starting points to implement artificial intelligence (AI) solutions since they are a large source of customer information, generating enormous quantities of data that is impossible to process manually. Here's how
By Rajesh Ramachandran | Aug 12, 2020
In its simplest definition, customer experience is the sum of all the interactions that a customer has with a company over the course of the relationship and includes the customer’s feelings, emotions, and perceptions of the brand during the
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