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Customer interactions
We are a global customer experience-focused services and technologies company with proven experience in designing customer engaging experiences and propelling digital transformation to create value & make your customers your brand evangelist.
Our passion for creating an exceptional customer interaction experience delivers an unparalleled solution and delight to your customers. We do it by combining the right mix of People, Process and Technology to help companies to create everlasting customer loyalties.
DialDesk has been a leading provider of Call Center As A Service (CCAAS) in India for two decades. Our inbound & Outbound services support your customers with compassion, integrity, and domain expertise at all stages of the customer lifecycle.
Our expertise in Omnichannel customer service ensures prompt and precise replies to the queries of the customers through live chat and email. Our back-office BPO services have resulted in higher business efficiency by allowing businesses to reduce their investment of money and resources in the back office process and strengthening the administration of your back office
DialDesk Cloud Telephony Solutions ensures that you never miss an important business communication. The solution ensures uninterrupted access to your phone system from any device, get call recordings, and detailed analytics of your business interactions.
We’ve successfully delivered more than 15 years of inbound and customer support solutions. Our USP lies in the fact that we not depend on any 3rd party solutions for running our product and have our own hardware and telecom expertise.
DialDesk offers end-to-end fully customizable CRM solutions for growing businesses and enterprises. We offer a suite of web and mobile-based applications to manage, connect and automate business processes across your organization.
Our sales and marketing CRM solutions empower your business team with the perfect set of applications to close more business deals in a short span of time. Our customer service CRM solution gives your service team the appropriate tools and data required to make every customer interaction enriched with customer experience. We empower businesses with deep insights from your data with our in-depth reports and analytics.
Dialdesk is the first-of-its-kind customer service solution for businesses of all sizes and domains. We offer solutions that are customizable at all stages; can be integrated with any existing CRM or process, and upgraded at any time. This means that now you are neither required to integrate separate products from different providers nor are you obligated to use and pay for a complete package.
DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.
Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.
When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!
Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.
When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!
Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.
DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.
Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.
IN THIS GUIDE Introduction What is customer expectation How to manage customer expectations Conclusion Introduction It's essential to comprehend client [...]
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Being a good customer support agent is like being a good artist and a good scientist rolled into one! You […]
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Part 1 of this series gave some great tips for what to do when a prospect says they’re not interested. […]
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Sales is always a challenging task, but it can be even more difficult when you’re trying to convince someone to […]
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Increasing customer retention rates by just 5% can increase profits by between 25% and 95%. (Bain and Company) Factoring in […]
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Customer loyalty is king for any business. Ensuring you have a loyal customer base is important for many reasons. It […]
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Remember that not every customer wants to engage with your brand through the same digital channels. Just because someone browses […]
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The beauty industry is expected to have a bright future, with global sales reaching $131 billion by 2026. This is […]
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In our previous blog on customer onboarding, we discussed how to make the onboarding process smooth for your customers. So, […]
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Do your sales managers have a solid grasp on how to kick-start your sales team? Your sales staff is underperforming […]
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Let’s be honest: there is a lot of competition when it comes to businesses trying to acquire new customers. By […]
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It’s no secret that customer acquisition is one of the most important aspects of a business’ success. But making the […]
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Customer relationships are a critical part of small business success. A customer’s satisfaction is the key to any business owner’s […]
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Are you tired of going through the motions with your sales prospecting techniques and wondering if you could do better? […]
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Cross-selling and up-selling are two tactics that can help your business grow by using internal marketing. If you’re unfamiliar with […]
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Cold email deliverability is a tricky thing to master! It’s one thing to send out a cold email and it’s […]
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“About three-quarters of consumers who give a company a “very good” CX rating are likely to forgive a company for […]
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Customer support may be one of the least appreciated departments in any business, but there is no denying that it […]
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Do you want to improve your customer service skills? Do you feel like you could be doing a better job […]
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Retail customer service is a key part of any successful business. There are many tips and trends in delivering Retail […]
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Customer Service is a craft that often requires an understanding and respect for the customer. This means being able to […]
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In Part 1, What as a sales funnel and how to create a sales funnel but now it’s time for […]
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“Funnels are not easy to build but they are simple to build. And you only have to build one successfully […]
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You plant a tree and hope that it grows well and one day there will be fruit or flowers on […]
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While customer support is, at first glance, an area that many think of as being fairly simple – this is […]
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Email marketing is one of the most effective ways to communicate with customers and build a sense of trust between […]
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“If the company’s customer service is excellent, 78% of consumers will do business with a company again after a mistake.” […]
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Social media has been a blessing and a curse for customer support. It allows you to provide customer support faster […]
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According to HubSpot Research, 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. […]
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The only way to sustainably grow your business is by investing in your customer support. Yet most businesses fail because […]
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The blog post talks about how artificial intelligence is being used in call centers, and how it will impact customer […]
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According to Fortune Business Insights, Customer Relationship Management (CRM) was valued at $52.64 billion in 2020. Pandemic effects in the […]
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“The global cloud telephony service market is expected to reach US$ 65.10 billion by 2030 during the forecast period from […]
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Stephen Covey, the author of ‘The 7 Habits of Highly Effective People’, said that successful people are always working on […]
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As Mark Hunter says: “It’s not about having the right opportunities. It’s about how you handle the right ones.” When […]
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“One of the greatest failures of every generation is that it refuses to read the minutes of the last meeting.” […]
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The impact that customer service has on a business is something that often gets overlooked. Customer service is often seen […]
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Customer data is a valuable business asset. You must build an effective customer data management strategy to protect that asset. […]
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“Listen to your customers before they listen to your competition.” – Julian Hall When was the last time you looked […]
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Lost sales and lower-income are not the only indicators of abandonment. Abandonment even results in a loss of clients for […]
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If you are in charge of retaining your company’s customers, you know the feeling of sadness when you hear customers […]
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“Your most unhappy customers are your greatest source of learning.” – Bill Gates A customer is the backbone of every […]
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In the past few years, businesses were falling all over themselves to get a chatbot up and running for their […]
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You’re doing all the right things. You’re friendly, you’re responsive, you’re on top of customer issues and you’re constantly delivering […]
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Many brands are trying to figure out how to provide great customer service on social media. “We see our customers [...]
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Customer service KPIs (Key Performance Indicators) are the tools that help you understand how your customer service is performing. KPIs help you identify if you’re meeting your business goals, how well your agents are performing, and how your customer satisfaction is trending. They’re important because they provide actionable data you can use to improve your customer service.
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Let us say that you own nothing but sheep. So one day you are out grazing the flock and all […]
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No matter what industry your business is in, every business has the same goal: Keeping your Customers! Customer retention is […]
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An effective ticketing system tracks and manages customer interactions, and makes it easier for support departments to manage their efforts. Data gleaned from these help agents provide personalized service and streamline operations, which helps support staff coordinate their efforts and automate tedious (and often time-consuming) tasks, facilitating both personalized service and faster resolution.
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Sales qualified leads are very important facets of every sales process. Lead generation and lead nurturing are two critical steps [...]
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Globally, the E-Commerce Market is expected to reach USD 16,215.6 billion by 2027, growing at a CAGR of 22.9% during […]
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Organizations need a resilient strategy for customer retention that makes sense in relation to current market conditions. Many companies are already prioritizing customer experience as it can be more profitable, yet it is still important for organizations to look ahead and identify any changes coming ahead of competitors in the market, who might not have made the same move yet.
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“Customer experience” has been an important aspect of business marketing strategy since the beginning of the 21st century. Businesses have been shifting towards a “customer-first” mentality, where their goals align with improving customers’ happiness and satisfaction by taking into consideration all that they think and feel, rather than focusing solely on financial gains. To achieve this customer-centric approach, businesses have taken advantage of technologies to determine customer emotions at a deeper level.
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On the whole, it is best to be quickly responsive when it comes to consistently responding to leads. Ready responsiveness helps expedite client requests, which will save you money on several levels. You’ll have access to a larger pool of customers while keeping uninterested consumers from slipping away and ultimately decreasing your number of potential sales. Please read the blog below that pertains directly to the benefits of kick-starting your lead response times today!
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This blog will help you take a closer look at what cloud telephony is and How does Cloud telephony work to benefit your business. It also makes it easier for employees to collaborate, share knowledge, and for companies to track conversations in real-time.
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Customers are the mainstay of businesses in all industries. Therefore, having a dedicated tool for delivering superior customer service is essential to ensure cordial bond with them for consistent growth.
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Customer engagement and retention have been a serious concern in the insurance industry. Most companies keep on searching for how to enhance customer engagement in the insurance industry and in this blog post, you can find some of the useful tactics that can help the insurance industry maintain a cordial relationship with its existing customers.
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Find the proven strategies for how to measure customer expectations to maintain a positive experience of your customer with your products and services.
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Customer experience is a key factor in creating a successful brand. When it comes to marketing, then it would not be wrong to say that technology offers us the opportunity to manage the customer experience in several respects.
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This guide help you engage & retain your customers with no hassles and make you learn how to manage customer complaints seamlessly for quick resolution.
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If you want to delight your customers at every touchpoint, then you need to have a robust ticket management system that offers you omnichannel customer support.
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Many industries have been impacted badly due to the pandemic but, it would be safe to say that the consumer durables industry is showing growth trends from a long-term perspective.
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Customer satisfaction act as the primary catalyst in pushing a company forward, and ensuring repeat business. However, companies cannot create their customer service strategies based on vague data or few interactions and can only trust quantitative data.
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The Consumer Electronics industry in India, which was valued at $10.93 billion in 2019, is expected to reach $21.18 billion […]
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Brands are increasingly focusing to become more customer-centric and elevate customer experience to improve customer satisfaction, loyalty, and lifetime value. […]
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If you’re mapping or want to track your customer journey, there are plenty of things to be kept in mind […]
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Customers are the bloodline of any business. Without them, there will be no reason to continue the business. Even more […]
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No matter how small or big your business is or what it does, voice communication is a critical element of success.
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Cloud Telephony is the latest innovative invention that provides a personalized and fully automated incoming and outgoing call management system [...]
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Sales closing is a make-or-break moment. No matter how hard you work and how well you design solutions for customers, […]
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Do you want to make your business communications efficient and cost-effective? In this blog, we will explain to you how […]
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If you have a sales team that works on-field or is working remotely to generate sales for you, then you […]
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Organizations worldwide often wonder what the difference is between a customer relationship management (CRM) system and an enterprise resource planning […]
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New technology comes fast and goes, even faster. These days, there’s a new app or widget every week promising to […]
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According to research, over 70% of all customers who leave a company for its competition have no problem with the […]
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You need to keep updating your customer strategies to ensure that they are happy with your products & services. Everything […]
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nstant Inbound is a game-changing sales prospecting strategy that enables you to connect with more prospects, faster and allows you to be more productive and make more money.
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Last month, a miracle happened. Your company’s video went viral. Lead volume shot up by 500%. You were pumped and […]
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If you ask many business executives, they would say their customer service contact center is a necessary expense and it […]
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Even if you have the best product in the world, your business is doomed to fail if no one knows […]
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During the initial years, outsourcing was only used for basic processes such as data entry and payroll processing. However, as […]
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Customer experience and contact centers, in particular, are great starting points to implement artificial intelligence (AI) solutions since they are a large […]
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Brands & retailers build better customer service systems by removing the guesswork of what customers want. A SaaS platform for customer engagement combines chat, voice, and social media for one cohesive customer service experience.
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It’s the age of the customer and the world’s biggest brands are duking it out every day for a greater […]
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Understanding the various touchpoints you have with your customers is key to delivering memorable customer experience. Once you’ve mapped out your […]
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As a business head or business owner, you need to find ways to grow your sales and revenue. Exploring different […]
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Here are some prospecting tips for you if you want to convert your cold leads into warm prospects: Target carefully […]
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Marketing teams spend a lot of time, effort, and money to create compelling campaigns, optimize them to generate leads, set auto-responders […]
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This blog help you get the niche and specific Customer winning map by suggesting necessary tools, focus areas and changes to sell like a champion.
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Email marketing is one of the most important components of customer engagement. Whether it is a webinar email or a […]
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We have collected some information, I think very useful information regarding changing scenarios of sales in the times of SM […]
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If figuring out how to grow and effectively manage an In-House team seems like a huge obstacle and will largely […]
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Research shows that 69% of buyers accepted a call from new salespeople in the past 12 months, and 27% of sellers admit […]
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Providing a stellar customer experience has been a cornerstone of business practically since spending and consumption have existed. However, now […]
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Customer service reports not only provides you an overview of all customer service requests received from your customers but also […]
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Many companies, including yours, might find outsourcing to be a good idea as there is so much to be gained […]
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Irrespective of the customer’s location, call centers play an important role in delivering reliable customer experience on a daily basis. […]
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Human interaction remains a vital component of customer satisfaction, even in the ‘digital age’. 83 percent of world’s consumers prefer dealing with […]
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Put yourself in the customers’ shoes. How do you gauge the quality of service a company gives? What makes a […]
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The buying experience often gets the most attention in customer service. Conversions are the name of the game for most […]
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DialDesk is an amalgamation of call center services, IVR, CRM and Cloud telephony services. It is the only call center solution where you pay only for the minutes of interaction between your customer and DialDesk agents.
Inbound call centers manage all incoming communication to an organization, through calls, texts, emails, and live chat queries. All customer queries can then easily be answered by the agent on-call promptly and efficiently
When SMBs, start-ups, and enterprises want to reach out to a targeted list of customers, they can do so by outsourcing it to an outbound call center service provider. This can be done for churn management, customer retention, collection calling, feedback collection or upselling and cross selling.
Inbound call center solutions are designed to streamline the incoming call experience of customers, through solutions such as call barging, mobile apps, and CRM integration. Outbound calling has many features, primary among them being the dialer. There are three types of dialer - progressive, predictive and preview, that boosts the agent’s productivity and overall process efficiency.
IVR stands for Interactive Voice Response, while OBD stands for outbound calling (A prerecorded message goes out to your prospective buyers with required communication). IVR helps users to interact flawlessly with the call system using their dial-pad while OBD can be used to reach out to potential customers with key campaign messages for a specific period of time.
During times of high call volume, an effective IVR system can help avoid hold time by helping customers find answers and perform simple tasks themselves. In cases where a customer needs or requests to speak with a support representative, the technology can help route calls quickly and seamlessly to the best call center agent to address their inquiry or queries.
Cloud telephony enables companies to store their entire database on the cloud, for quicker access, ease of data control and cost effectiveness. Companies have the ease to access the information at anytime, anywhere and leverage a range of advanced features such as virtual numbers, IVR, click-to call, missed call service, outbound calling and many more.
is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.
