Customer Support That Feels In-House,
Costs 75% Less
Dedicated agents, AI-powered tech, real-time insights. Zero hiring, training, or infrastructure costs.
Customer Interactions
Clients Served
Languages Supported
Average Cost Reduction
Why Startups Struggle With Support
Great support matters. But hiring, training, and tech costs make in-house impossible. We solve all these challenges.
Budget & Resources
- Can't afford to build an in-house CX team
- Support costs eating into margins
- Need enterprise tools without enterprise budgets
Time & Bandwidth
- Founders/teams missing calls due to other priorities
- No time to hire, train, and manage support staff
- Support becoming reactive, not strategic
Scaling Challenges
- Growth outpacing support capability
- Can't handle surge capacity or seasonal spikes
- After-hours and weekend coverage gaps
Data & Insights
- Customer data fragmented across channels
- No visibility into conversation quality
- Can't measure CX impact on revenue/retention
Quality & Consistency
- Inconsistent support quality across touchpoints
- Poor NPS and CSAT scores
- High escalation rates and unresolved issues
Technology Gaps
- No unified platform for omnichannel support
- Manual processes slowing down resolutions
- Integration nightmares with existing tools
Ready to Stop Struggling?
Build a CX system that works—without the headaches.
Enterprise CX Without Enterprise Costs
First shared support model: dedicated agents, AI tech, real-time insights—75% less than in-house. We drive revenue and retention.
World's First Shared Support Model
Get enterprise-level support without building from scratch
- Dedicated quality at shared economics
- 75% cost reduction vs. in-house teams
- Enterprise capabilities, startup-friendly pricing
People + Process + Tech Integration
Complete CX engine, not disconnected services
- Purpose-built tools created in-house
- Seamless integration with your existing stack
- Unified platform for all customer touchpoints
Resolution-First, Not Reply-First
We don't just send responses—we solve problems
- First-call resolution rates averaging 82-92%
- Proactive support that prevents issues
- Root cause analysis, not just symptoms
Turn Interactions Into Insights
Every conversation becomes actionable data
- Real-time dashboards showing what matters
- Weekly improvement loops with your team
- Sentiment analysis and trend detection
Onboard Fast, Scale Faster
Live in hours, not months
- Full setup in 72 hours
- Ready for surge capacity when you need it
- Zero operational headache on your end
Outcomes Over Activities
Tied to revenue, retention, and customer happiness
- Support that pays for itself
- KPIs you actually care about
- Impact measured in business growth
ISO Certified Excellence
Proven practices refined across industries
- ISO 9001:2015 & ISO 27001:2013 certified
- Thousands of customer conversations
- Best practices from 20+ years
Support as a Profit Center
Drive loyalty and repeat business
- Recover abandoned carts and lost opportunities
- Turn support into a revenue generator
- Increase customer lifetime value
The First Shared Support Model
Why choose between quality and cost when you can have both? Our pioneering shared support model gives you enterprise-level CX capabilities without the enterprise price tag.
75% Cost Reduction
Get the same quality as in-house teams at a fraction of the cost
Dedicated Quality, Shared Economics
Your customers get personalized attention, you get affordable pricing
Zero Compromises
ISO certified processes, enterprise security, startup-friendly costs
See why 250+ companies choose DialDesk as their CX growth partner
250+ Businesses Cut Costs 75%, Boost Retention
AI-powered support meets human expertise. Real businesses, real growth, real loyalty.
Sustainable Footwear Brand
Fragmented support, slow response times, high cart abandonment
Centralized CRM with faster replies and proactive follow-ups
"DialDesk transformed our customer support from a cost center to a revenue generator."
D2C Men's Grooming Brand
Abandoned calls causing revenue loss and missed customer intent
Cloud telephony-led inbound support system
"Every call we missed was money left on the table. DialDesk helped us capture it all."
Performance Wearable Brand (Global)
New market entry requiring localized, high-quality support
Transparent support across voice and email with dedicated agents
"They understood both our global standards and local nuances. Perfect market entry partner."
Training Academy
Low webinar participation and poor engagement
Structured end-to-end learner engagement with advisor-guided outreach
"Our webinars went from struggling to sell out. The difference was night and day."
Multi-Specialty Eye-Care Hospital
High appointment volumes, coordination challenges, patient communication gaps
Unified communication platform for appointments and follow-ups
"Patient experience improved dramatically. Our staff can now focus on care, not coordination."
iVOOMi Innovation (IOM Energy)
Complex product requiring knowledgeable support team
Tech-enabled resolution with continuous empathy-focused support
"We needed a partner who understood both our product and our people. DialDesk delivered."
What Our Clients Say
"DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers. DialDesk is highly recommended by us."
"Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us."
"When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!"
"Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk's exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers."
Want to see your success story here?
World-Class Support in 72 Hours
5-stage process transforms your CX from overwhelming to effortless—without disrupting operations.
Deep Discovery
Understanding your business before we start working
Total Time to Live: 72 Hours
From first conversation to fully operational support—faster than hiring a single in-house agent.
Your Complete CX Engine: People, Process & Proprietary Tech
Unlike traditional call centers, we integrate skilled agents, streamlined processes, and AI-powered technology into one unified system. Built in-house, refined over 20+ years, and ready to scale with you.
Inbound & Outbound Voice
Complete voice solution with intelligent routing and analytics
Interactive dashboard preview
(Screenshots coming soon)
Want to see all features in action?
Support Partner Across 10+ Industries
E-commerce to healthcare—CX solutions across 10+ verticals with industry-specific expertise.
E-commerce & D2C
Turn support into a sales channel
How We Help
Don't see your industry? We've got you covered.
Why 250+ Companies Choose DialDesk Over Traditional Call Centers
See why 250+ companies trust DialDesk as their CX growth partner over in-house teams and traditional BPOs
Feature
DialDesk
In-House Team
Traditional BPO
3-6 months
1-2 months
High (₹10L+)
Medium (₹5L+)
Highest
High
Requires Management
Inconsistent
Slow (hiring lag)
Limited
Must purchase
Basic tools
Must build
Limited reporting
Requires hiring
Often unavailable
Time to Launch
Setup Cost
Monthly Cost
Quality Control
Scalability
Technology
Insights & Analytics
Surge Capacity
What You Get With DialDesk
75% Cost Savings
No hiring, training, or infrastructure costs. Pay only for what you use.
72-Hour Launch
From discovery to go-live in 72 hours. No lengthy setup or integration delays.
100% Visibility
Real-time dashboards, weekly improvement sessions. You stay in control, always.
Outcome-Driven SLAs
KPIs tied to business goals. Not just "tickets closed" but "problems solved".
Enterprise Security
ISO 9001:2015 & ISO 27001:2013 certified. GDPR compliant processes.
Zero Operational Headache
We handle hiring, training, QA, tech. You focus on building your business.
Ready to Make the Smart Choice?
Join 250+ companies who chose DialDesk and never looked back. See the difference in 72 hours.
Trusted by Leading Brands
Join 250+ companies delivering world-class customer experiences
Cut Support Costs 75% Without Sacrificing Quality?
Launch AI-enhanced support in 72 hours. Dedicated agents, AI tech, real-time insights—zero hiring.
Prefer to talk directly?