DialDesk

We are DialDesk
Your Customers, Our Priority

We are a global customer experience-focused services and technologies company with proven experience in designing customer engaging experiences and propelling digital transformation to create value & make your customers your brand evangelist.

Our passion for creating an exceptional customer interaction experience delivers an unparalleled solution and delight to your customers. We do it by combining the right mix of People, Process and Technology to help companies to create everlasting customer loyalties.

Call Centre Service

DialDesk has been a leading provider of Call Center As A Service (CCAAS) in India for two decades. Our inbound & Outbound services support your customers with compassion,integrity, and domain expertise at all stages of the customer lifecycle.

Our expertise in Omnichannel customer service ensures prompt and precise replies to the queries of the customers through live chat and email. Our back-office BPO services have resulted in higher business efficiency by allowing businesses to reduce their investment of money and resources in the back office process and strengthening the administration of your back office

Call Centre Service
Cloud Telephony Solutions

Cloud Telephony Solutions

DialDesk Cloud Telephony Solutions ensures that you never miss an important business communication. The solution ensures uninterrupted access to your phone system from any device, get call recordings, and detailed analytics of your business interactions.

We’ve successfully delivered more than 15 years of inbound and customer support solutions. Our USP lies in the fact that we not depend on any 3rd party solutions for running our product and have our own hardware and telecom expertise.

Customer Relationship Management - CRM

DialDesk offers end-to-end fully customizable CRM solutions for growing businesses and enterprises. We offer a suite of web and mobile-based applications to manage, connect and automate business processes across your organization.

Our sales and marketing CRM solutions empower your business team with the perfect set of applications to close more business deals in a short span of time. Our customer service CRM solution gives your service team the appropriate tools and data required to make every customer interaction enriched with customer experience. We empower businesses with deep insights from your data with our in-depth reports and analytics.

Customer Relationship Management

Dialdesk is the first-of-its-kind customer service solution for businesses of all sizes and domains. We offer solutions that are customizable at all stages; can be integrated with any existing CRM or process, and upgraded at any time. This means that now you are neither required to integrate separate products from different providers nor are you obligated to use and pay for a complete package.

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DialDesk has been successful in delivering exceptional customer experiences to our clients and has been able to create a remarkable impact on their business irrespective of the nature and size of their business.

Take a look at case studies Right Arrow

HOW DIALDESK WORKS

DialDesk Working Process
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DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.

Tribhuvan Tripathi,

Customer Service Specialist | I2E1
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Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.

Jetinder Singh Raina,

Operation Manager | Hometech (AKAI)
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When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!

Amit Aggarwal,

General Manager | Exicom Tele-systems Limited
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Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.

Ankit Namdev,

NSC Manager | Viega
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When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!

Amit Aggarwal,

General Manager | Exicom Tele-systems Limited
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Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.

Ankit Namdev,

NSC Manager | Viega
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DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.

Tribhuvan Tripathi,

Customer Service Specialist | I2E1
Testimonial Images
  • Star Icon
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Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.

Jetinder Singh Raina,

Operation Manager | Hometech (AKAI)

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