Do you want to improve your customer service skills? Do you feel like you could be doing a better job […]
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Retail customer service is a key part of any successful business. There are many tips and trends in delivering Retail […]
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Every year, the retail industry is moving towards advanced technology solutions while trying to achieve a better customer experience. Customer […]
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Customers are using social media to voice their opinions, complaints, and concerns. Customer service and social media go hand in […]
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is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.
