In the first part, we went over the five best commandments of a good customer support agent. Now, we’re going […]
Read moreBeing a good customer support agent is like being a good artist and a good scientist rolled into one! You […]
Read morePart 1 of this series gave some great tips for what to do when a prospect says they’re not interested. […]
Read moreSales is always a challenging task, but it can be even more difficult when you’re trying to convince someone to […]
Read moreis the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.