In the first part, we went over the five best commandments of a good customer support agent. Now, we’re going […]Read more
Being a good customer support agent is like being a good artist and a good scientist rolled into one! You […]Read more
Part 1 of this series gave some great tips for what to do when a prospect says they’re not interested. […]Read more
Sales is always a challenging task, but it can be even more difficult when you’re trying to convince someone to […]Read more
With the 24/7 customer service culture that pervades today’s world, it’s no wonder that so many people are looking to […]Read more
is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.