Running a call centre is not just about keeping your customers happy. It’s also about keeping your sales high. In […]
Read moreAs any business grows and expands, it’s common to focus on scaling operations. Certainly this is true, but sometimes companies […]
Read moreLost sales and lower-income are not the only indicators of abandonment. Abandonment even results in a loss of clients for […]
Read moreEven if you have the best product in the world, your business is doomed to fail if no one knows […]
Read moreis the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.