Running a call centre is not just about keeping your customers happy. It’s also about keeping your sales high. In […]Read more
As any business grows and expands, it’s common to focus on scaling operations. Certainly this is true, but sometimes companies […]Read more
Lost sales and lower-income are not the only indicators of abandonment. Abandonment even results in a loss of clients for […]Read more
Even if you have the best product in the world, your business is doomed to fail if no one knows […]Read more
During the initial years, outsourcing was only used for basic processes such as data entry and payroll processing. However, as […]Read more
is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.