According to HubSpot Research, 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. […]
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The blog post talks about how artificial intelligence is being used in call centers, and how it will impact customer […]
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What is a Service Desk? Service desks, help desks, or support desks all refer to departments that provide help to […]
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As of now, nobody’s sure what will happen when these two generations – one, who never expects companies to pick […]
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is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.
