CREATING SIMPLIFIED, DATA-DRIVEN CUSTOMER EXPERIENCE

Mission

To handle communications for businesses, using highest standards, so they can focus on their core expertise.

Vision

To be the leading provider offering customer experience solutions to brand conscious businesses at the most affordable costs.

About Us:

India’s first all-inclusive customer support solution for brand conscious businesses!

Dialdesk started in 2009, with the aim to provide customer service solutions to businesses at an affordable cost. It is a part of Mas Callnet India Pvt. Ltd., a BPO service provider with national footprint and over 15 years of deep experience in providing delightful customer service solutions to businesses using cutting-edge technology.

Customer service is of highest importance in today’s world and omni-channel support is offered by all competent businesses. Dialdesk CRM is powered with omni-channel integration and Artificial Intelligence.

Apple

 

Our People

We pay utmost attention to hiring the right people that can live up to our organisational promise of delivering exceptional customer experience. Every human resource is trained with high standards, and instilled with skills to deliver superior customer experience, just how they would like to receive themselves.

 

 

Our Approach

We believe in building relationships with our clients than being a mere partner in their communication tasks. In this, we hold hands and walk with them throughout the journey to help set processes up in the most tailored manner. We are constantly in the process of redefining and improving our existing solutions with innovation.

WHY CHOOSE US?

Omni-Channel Integration

Dialdesk not just supports multi-channel touch-points, but also seamlessly connects all channels to give your customers a unified response through any channel of their choice.

AI & Human Support

Give a human touch powered with Artificial Intelligence, to every communication to your business round the clock.

Scalable & Flexible

Dialdesk is not just limited to specific tools or services, but it is a solution that can be integrated with any CRM or process, and can be upgraded at any time.

OUR LEADERSHIP

Deepak

Deepak Kashyap

Co-founder

Dreamer by nature, entrepreneur by choice! He is a management graduate from IPM, with over 20 years of experience in Sales and Marketing, and Business Process Management. He is a hustler, and finding new possibilities is his adventure.

Deepak

Ashwani Wadhwa

Co-founder

A software professional with 25 years of deep experience into managing businesses in the field of Computer Training, Software and Hardware Development and Operations. With his deep expertise in the field, it is difficult to impress him with mediocrity.

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