What is cloud telephony and how does it work?

Cloud telephony is a phone system hosted in the cloud instead of physical hardware. Calls are made over the internet (VoIP) and routed through our servers. You get a virtual number that forwards to your team's phones, mobiles, or computers - no physical equipment needed.

Can I keep my existing phone number?

Yes! We support number portability for existing landline and mobile numbers. The porting process takes 7-15 business days. Alternatively, you can get a new toll-free or local number instantly and use both during transition.

Do I need any hardware or software installation?

No hardware required! For receiving calls, you can use any phone (landline/mobile) or our softphone apps for computer/mobile. For advanced features like recording and analytics, you just need a web browser to access the dashboard.

What happens if my internet goes down?

Calls automatically fail over to backup numbers you configure (mobile or landline). You can also set business hours and after-hours routing so no call goes unanswered.

How much does cloud telephony cost in India?

Plans start from ₹1,500/user/month with unlimited calling. Usage-based plans with per-minute credit are also available. GST and setup fee are extra. Contact us for a quote based on your call volume.

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Cloud Telephony Services

Transform Your Business Communication with Cloud Telephony

Explore Features

What You Get

Cloud telephony is a business phone system that runs on the internet instead of office hardware. DialDesk cloud telephony services give you toll-free and local numbers, IVR, call routing, call recording and analytics, with same-day activation and no hardware to install. For a complete solution beyond calling, explore our cloud contact center platform.

No PBX hardware or maintenance required

Same-day activation

Add unlimited users and extensions

Work from anywhere with internet connection

Professional image with toll-free numbers

Plans from ₹1,500/user/month

Integration with CRM and helpdesk tools

India-based support and compliance

Powerful Capabilities

Everything you need to deliver exceptional customer experiences

📞

Virtual Phone Numbers

Toll-free (1800), local, and mobile numbers across all Indian cities with instant activation and number portability.

🎛️

Advanced IVR System

Multi-level IVR with custom greetings, menu options, language selection, and intelligent call routing based on keypress or voice.

🎙️

Call Recording

Automatic recording of all calls with cloud storage, search functionality, playback, and download for compliance and training.

📱

Mobile & Desktop Apps

Make and receive business calls from any device with softphone apps for iOS, Android, Windows, and Mac.

🔔

Smart Call Routing

Route calls based on time, agent availability, skills, geography, or custom rules for optimal call distribution.

📊

Call Analytics

Detailed reports on call volume, duration, missed calls, peak hours, and caller demographics with exportable data.

How We Work

Our proven process ensures seamless implementation and success

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Number Selection

Choose toll-free, local, or mobile numbers with instant availability check

⚙️

IVR Configuration

Design call flow, record greetings, set up menus and routing rules

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Team Setup

Add users, assign extensions, configure call forwarding and availability

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Go Live

Activate your cloud phone system and start receiving calls immediately

Proof: Cloud Telephony Results for a DialDesk Client

Leading Food, Wine & Travel Media Brand

DialDesk replaced manual dialling with cloud telephony and a dialer: automated outbound calling, call recording and real-time reporting turned an unmeasurable calling operation into trackable outreach.

Read the case study →

Frequently Asked Questions

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