Case Studies

Leading Cement Company Achieves 10X Business Growth

A Fortune 500 company and one of the leading cement brands in India has expanded its business with time and connected more effectively with customers. This company has been in business for over 80 years and has been a leader in the domestic cement industry.

Solution

One of the biggest issues that dealers and sub-dealers faced was language barriers. DialDesk helped to solve that problem by providing multilingual support (13 Indian languages) to provide hassle-free communication.

LEADING BEAUTY & PERSONAL CARE BRAND

It is a rising cosmetic company gaining competitiveness in India. They offer a variety of ranges that include skin, hair, and body care products designed to enhance and prolong the beauty of users.

Solutions

Dialdesk designed a comprehensive roadmap to help the brand align its vision with defined milestones and anticipated outcomes. The approach ensures the thorough attainment of goals and the prediction of outcomes crucial to business growth.

Leading Logistics Brand

The leading logistics solution provider needed field manpower in bulk in a very short span of time.

How DialDesk empowered their HR team using right tools & technology and reduced their hiring cost by upto 72%

Marketing & Advertising Brand

The company is a well-known brand in Marketing & Advertising Industry. It is an Australian domiciled company that conducts revenue growth programs for media owners globally.

Solution

How we boosted the turn up count of their Seminars thereby getting more conversions for them, by using the right mix of trained and experienced people, process and innovative technology.

Leading Airline

This is India’s favourite domestic airline, cheap air tickets flight booking to 46 cities across India and international destinations. The airlines have a sizeable number of seats with more leg space and wanted to capitalise this by offering ancillary services at a very nominal cost.

Solution

The telesales process was able to generate phenomenal revenue for the brand by increasing product awareness for the ancillary services

Leading Telecom Service Provider

This Telecom company is the largest player in the market with the highest number of subscribers. The different options now customers have to move to especially not losing their numbers and competitive rates offered by their competitors leads to thousands of customers opting to move out.

Solution

DialDesk has been instrumental in creating an exceptional process for retaining customers who have applied for porting out and retaining the customers for the brand.

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DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.

Tribhuvan Tripathi,

Customer Service Specialist | I2E1

Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.

Jetinder Singh Raina,

Operation Manager | Hometech (AKAI)

When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!

Amit Aggarwal,

General Manager | Exicom Tele-systems Limited

Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.

Ankit Namdev,

NSC Manager | Viega

When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!

Amit Aggarwal,

General Manager | Exicom Tele-systems Limited

Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.

Ankit Namdev,

NSC Manager | Viega

DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.

Tribhuvan Tripathi,

Customer Service Specialist | I2E1

Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.

Jetinder Singh Raina,

Operation Manager | Hometech (AKAI)
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