Case studies

Consumer appliances brand

The brand is a leading provider of consumer electronics and home appliances. Their products are marketed across India and even exported to Middle East and Africa, which brings them complaints and queries on call and through email.

Solution

DialDesk turned the table for them by addressing customer queries day-in and day-out, and assigning the issues to the right department for fast resolutions through a data-driven approach.

Internet Service Provide

The brand holds a National category ‘A’ ISP license for internet services. These services are available in around 45 cities and the customer base is growing each minute. Customer complaints can be received through various channels like calls, email, website, mobile application.

Solution

Deployed trained professionals for performing troubleshooting on calls and automated the IVR which led to reduction in overall cost of managing the customers and boosted the customer happiness.

Beauty and personal care brand

It is a fast-rising Indian cosmetic brand which is in the process of rapidly adding customers and making a brand as one to recon with while giving a stiff competition to other leading cosmetic brands in the country.

Solution

DialDesk gave an edge over competition by offering 24/7 customer support services, addressing customer queries day-in and day-out, and assigning the issues to the right department for fast resolutions through a data-driven approach.

Largest FMCG Brand

The brand is the best tobacco manufacturer headquartered in India. It comes under the list of Fortune 500 companies. It is also one of the largest FMCG companies in the country

Solution

The virtual sales desk management helped streamlined the beat mechanism and resulted in increase of sales for the client.

Leading Telecom Service Provider

This Telecom company is the largest player in the market with the highest number of subscribers. The different options now customers have to move to especially not losing their numbers and competitive rates offered by their competitors leads to thousands of customers opting to move out.

Solution

DialDesk has been instrumental in creating an exceptional process for retaining customers who have applied for porting out and retaining the customers for the brand.

Leading Airline

This is India’s favourite domestic airline, cheap air tickets flight booking to 46 cities across India and international destinations. The airlines have a sizeable number of seats with more leg space and wanted to capitalise this by offering ancillary services at a very nominal cost.

Solution

The telesales process was able to generate phenomenal revenue for the brand by increasing product awareness for the ancillary services

Marketing & Advertising Brand

The company is a well-known brand in Marketing & Advertising Industry. It is an Australian domiciled company that conducts revenue growth programs for media owners globally.

Solution

How we boosted the turn up count of their Seminars thereby getting more conversions for them, by using the right mix of trained and experienced people, process and innovative technology.

DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.

Tribhuvan Tripathi,

Customer Service Specialist | I2E1

Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.

Jetinder Singh Raina,

Operation Manager | Hometech (AKAI)

When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!

Amit Aggarwal,

General Manager | Exicom Tele-systems Limited

Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.

Ankit Namdev,

NSC Manager | Viega

When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!

Amit Aggarwal,

General Manager | Exicom Tele-systems Limited

Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.

Ankit Namdev,

NSC Manager | Viega

DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.

Tribhuvan Tripathi,

Customer Service Specialist | I2E1

Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.

Jetinder Singh Raina,

Operation Manager | Hometech (AKAI)

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