Case Studies

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Global Smart Mobility Solution Provider Expands 5X With DialDesk Cost-Efficient Solutions

The brand is a leading clean energy company that offers electricity, EV charging, and smart solutions to improve resource efficiency to its customers.

Solutions

At DialDesk, we understand that every industry and brand is different. That's why we specialize in designing bespoke solutions that improve our clients' core customer experience. Connect with us today to see how we can help you streamline your customer management and reduce your overall costs and increase your bottom line.

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How DialDesk Helped a Global Pizza Chain Increase Repeat Orders by 15%

It is one of the leading global pizza chains. In India, they’re based mainly in Mumbai and have around 20-25 outlets.

Solutions

At DialDesk, we understand that every industry and brand is different. That's why we specialize in designing bespoke solutions that improve our clients' core customer experience. Connect with us today to see how we can enhance your customer experience and reduce your overall costs and increase your bottom line.

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DialDesk Creates a Radical Conversion Boom for This Premium Hotel Chain

The hotel chain’s primary focus is on delivering customer satisfaction through top-notch hospitality solutions.

Solutions

At DialDesk, we understand that every industry and brand is different. That's why we specialize in designing bespoke solutions that improve our clients' core customer experience. Connect with us today to see how we can enhance your customer experience and reduce your overall costs and increase your bottom line.

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How a Premium Real Estate Brand Boosted CX With Synergy of Fractional Manpower & Cut Throat Technology

The company has been in existence for more than 5 decades and is one of the largest publicly listed real estate companies in India, with residential, commercial, and retail properties across the country.

Solutions

At DialDesk, we understand that every industry and brand is different. That's why we specialize in designing bespoke solutions that improve our clients' core customer experience. Connect with us today to see how we can help you streamline your customer management and reduce your overall costs.

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LEADING ECOMMERCE BRAND TRANSFORMED CX WITH DIALDESK COST & CUSTOMER CENTRIC SOLUTIONS

The brand is one of the leading e-commerce players, bringing local as well as established brands on one platform. This e-commerce brand helps local retailers connect with customers in different categories, including restaurants, fashion, beauty, grocery, spa, gyms, etc.

Solutions

Dialdesk's impact on the productivity of the brand's customer support was significant. We not only saved on costs, but also helped resolve tickets quickly and efficiently. Our team was able to provide the best possible solution to their client's inquiry and complaints, which was more than their earlier customer support partner.

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Leading Cement Company Achieves 10X Business Growth

A Fortune 500 company and one of the leading cement brands in India has expanded its business with time and connected more effectively with customers. This company has been in business for over 80 years and has been a leader in the domestic cement industry.

Solution

One of the biggest issues that dealers and sub-dealers faced was language barriers. DialDesk helped to solve that problem by providing multilingual support (13 Indian languages) to provide hassle-free communication.

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DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.

Tribhuvan Tripathi,

Customer Service Specialist | I2E1
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Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.

Jetinder Singh Raina,

Operation Manager | Hometech (AKAI)
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When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!

Amit Aggarwal,

General Manager | Exicom Tele-systems Limited
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Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.

Ankit Namdev,

NSC Manager | Viega
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When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!

Amit Aggarwal,

General Manager | Exicom Tele-systems Limited
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Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.

Ankit Namdev,

NSC Manager | Viega
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  • Star Icon
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DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.

Tribhuvan Tripathi,

Customer Service Specialist | I2E1
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  • Star Icon
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Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.

Jetinder Singh Raina,

Operation Manager | Hometech (AKAI)
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