Brands That Trust

DIALDEE

What is an Omnichannel Platform?

Omnichannel Platform streamlines all customer interactions across multiple touchpoints so that a consistent brand experience is delivered. DialDee allows a single access to customer interactions across different platforms, viz. Emails, WhatsApp, Web chats, Social Media messages, comments, reviews & recommendations, website contact form enquiries and much more.

No matter how the customer chooses to communicate with your business, you are 24/7/365 ready to capture any sales, support or marketing opportunity with DialDee.

Why should You OPT For
Omnichannel CRM Platform?

Deliver Exceptional CX

Deliver Exceptional CX

Having 24/7/365 omnichannel customer support allows your team to focus more on complex requests that require smart human interaction. Hence, delivering positive outcomes like increased CSAT, & more promotors

One Stop Shop For Written Communication

One Stop Shop For Written Communication

A fully loaded platform for your business integrating emails, WhatsApp and web chats, social media messages, comments, reviews & recommendations, website contact form enquiries and much more.

Flexible and Scalable

Flexible and Scalable

At any point of time, you can choose to add or remove any customer communication channel. Above all, CRM integrations give you the command to personalize experience for your customers.

Cost Optimized

Cost Optimized

Depending on your business needs, you can select the right subscription model. DialDee allows integrations with your selected channels & preferred CRMs for tagging, data and analysis.

Never Missout On Your Prospects

Never Missout On Your Prospects

Instant access to all your customers’ data gives you the ability to respond to queries, issues and complaints quickly. Hence, you never miss an opportunity to interact with customers.

Open for API exchanges

Open For API Exchanges

Omnichannel platform integrates with popular out-of-the-box business tools through APIs. We easily integrate your workforce management systems, CRM software, and other legacy systems.

Insights with Integrated CRM

Insights with Integrated CRM

Gain access to analytics dashboard, in-depth insights on customer preferences and requirements to increase sales. It is also integrated with a dynamic CRM which gives you actionable insights on the conversations and records – under one platform.

Higher Customer Retention

Higher Customer Retention

Omnichannel CX allows customers to connect with the brand through their preferred channels. The seamless transition improves customer satisfaction, which in turn increases customer retention.

Boost Customer Lifetime Value

Boost Customer Lifetime Value

Studies show that businesses who adopt an omni CX approach see a 42% increase in CLV. When customers reach out to a brand, omnichannel platform enables the business to interact in real time. For customers, this seamless and consistent response makes it more likely to stick with the brand in the long run.

Rising Consumer Loyalty

Rising Consumer Loyalty

AI will send automated messages about the current status of product installation, focus on updating records, managing incidents, or providing proactive outreach to customers. All of these factors appreciates high-quality service and create a loyal customer base.

AI-Powered Technology

AI-Powered Technology

Engage with your customers in a more efficient way by using our AI engine to have automated conversations. The machine will learn to understand the customer’s context and intent over time, giving out accurate responses to create a better experience.

Maximize Sales and Revenue

Maximize Sales And Revenue

DialDee’s AI algorithms can help improve your marketing & sales by engaging potential customers in conversational commerce. The platform can give you valuable data to up and cross sell, which will increase your revenue up to 52%.

Why DialDee Omnichannel CRM Solutions are Different?

DialDee Engages Your Customers Seamlessly With AI-Driven
Interaction Across All Touchpoints

Omnichannel Customer Interaction Platform - DialDee

DialDee Omnichannel Solutions provides a personalized and interactive experience – coupled with algorithms-based automation and intelligent human intervention. Designed to revolutionize communication with 24/7 support.

We adhere to the highest security standards – ISO 27001 and 9001 – and can help you manage access with different authorization and authentication options.

How does DialDee Omnichanel Platform Work?

How does DialDee Omnichanel Platform Work

Why Do Leading Brands Choose DialDee?

Pay as you go

Pay as you go

Flexibility and Control

Flexibility and Control

Reliable and Secure

Reliable and Secure

Guaranteed Uptime

99.8% Uptime

Analytics and Dashboard

Analytics & Dashboard

Conversational Commerce

Conversational Commerce

Increase Your Conversions

Increase Conversions

Optimize Your Cost

Cost Optimized

DialDee Omnichannel Platform Vs Competition

What makes us different from others

DialDee Other Vendors
Performance Monitoring Real-time and Historic Limited Monitoring Features
Reporting Comprehensive Reports and Report Scheduling Limited Contact Center Reporting
Chat Connect Rate High Low
Real-time Queue Management Yes No
Open API In & Out Data Exchange Predictive & Progressive
Device Flexibility Mobile app, laptop, feature phone Only Laptop
Security Enterprise-grade Basic
Complete IT Governance Yes No
Flexible Agent Login Yes No
Full Stack CX Only at DialDee No
Analytics & Dashboard Yes Limited Analytics
AI-Powered Yes No
Native CRM Integration Yes No
Chatbot Yes No

Frequently asked questions

When can I start using DialDee Omnichannel Platform?

You can start using Dialdee today, and your interaction platform will be ready within 24-48 hours, subject to ceratin terms and conditions.

How does Dialdee's pricing work?

There are three components in terms of pricing – first, there are subscription plans that are based on usage and volume. Second, there is a one-time setup cost that depends on the scope of work. And lastly, we have usage and conversation charges. If you want to know more about our pricing, please click here.

Can DialDee be integrated with my platform?

Yes, DialDee is able to be integrated with any platform that is open and allows API extensions.

Can I use my existing WhatsApp number with DialDee?

Yes, you can use any valid number for DialDesk that can receive an OTP (one-time password) via SMS or voice call. This could be a virtual number or a regular SIM number. Just make sure the number isn’t linked to any existing WhatsApp account. If it is, then you should delete the WhatsApp account linked to that number.

You can easily request a green tick verification by connecting with our support team and sending in a request. Typically, it only takes around 3 business days to get approved. Once your request is approved, your number will be changed to your business name with a green tick next to it. This verifies to your users that your business is legitimate.

Are Dialdee Omnichannel CRM Solutions secure?

Yes of course, DialDee is committed to providing a secure and high-quality service by being ISO 9001 and 27001 certified for quality and security compliance.

What if the Bot is unable to respond to a question?

If the bot is not able to answer a question, professional human support will take over the conversation without affecting the user’s experience. Click here to learn more.

Maximize Omnichannel Engagement

Revolutionize Your Customer Engagement Strategy & Overcome Complexities With Our 5 In-Depth Blogs!

10 Prime Benefits of Omnichannel Customer Engagement for Companies and Consumers

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Navigating the Complexities of Omnichannel Customer Engagement

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5 Reasons Your Business Needs Omnichannel Customer Engagement

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All You Need to Know About Omnichannel Customer Engagement

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Creating, Implementing & Managing an Omnichannel Customer Engagement Strategy for Success

In the competitive corporate environment of today, maintaining a seamless and personalised client experience is essential. An effective strategy for [...]

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