A cloud contact center solution provides inbound and outbound communications on phone, email, chat, text messaging, and social media over a high-speed internet connection. Utilizing cloud computing, DialDesk handles all the technical setup, equipment, and maintenance of the servers and ensures uninterrupted omnichannel customer service.
Deploying an omnichannel cloud-based contact center solution can help your company provide the best possible customer experience, ensure a seamless transition across all channels whether that be online, in-store, or over the phone.
Since this is a Pay-As-You-Go shared cloud-based contact center solution, the complete setup with all integrations can deploy at a much faster speed.
Insights and reports of all the interactions are readily available at your fingertip and can be accessed anytime anywhere.
DialDesk is completely a cloud based, feature-rich, scalable and flexible solution that can be customized to readily deploy shared call center solutions and ensures the best possible customer experience.
Removing the limitations of legacy infrastructure, ensuring to break down organizational silos, and getting rid of constraints as soon as possible is important to be more competitive.
With the right contact center in place, you can take advantage of improved business processes so that your contact center can deliver better customer experiences.
Display customized reports based on assessment criteria to everyone. Being alerted of their performance, team members work more effectively towards increasing productivity.
Integrated Click-to-call solutions are a real-time saver for customer operators – saving them the trouble of having to manually dial out every customer number. Thus less hassle and extra time saved which further makes it easier to boost agent productivity.
ACD route calls over the phone to best-suited agents who can apply a whole range of skills, tools, and experience to help resolve the customer query quickly.
With an intelligent system of IVR, recognize customers’ input and route them to the perfect person for their particular needs.
Revolutionizing outbound contact center operations with an integrated automated dialer. Using DialDesk predictive dialer, preview dialer, and progressive dialer, select the type of automation that best fits the business requirements.
Integrated with a centralized information repository with various knowledge management tools to give our agents the resources they need to help you and your customers on a real-time basis.
An industry-first call center mobile application aimed at providing enterprise-ready call center and security features, that includes 360-degree Application Infrastructure Management (AIM), to establish remote governance.
In our CRM, we have all your customer interactions that occur over telephone conversations logged, compressed, structured and archived. This way, your company can access the information anywhere at any time.
Integrated automation rules based on the event and time-based triggers letting to work efficiently, saving us time & improving customer engagement.
DialDesk Virtual receptionist service greets your customer and routes them to the appropriate staff in your organization.
DialDesk is an amalgamation of call center services, IVR, CRM and Cloud telephony services. It is the only call center solution where you pay only for the minutes of interaction between your customer and DialDesk agents.
The cloud-based contact center is hosted on cloud-based servers to engage customers over voice, chat, email, and other digital channels. Cloud contact center remains accessible from anywhere, anytime, and across devices. Because of minimum hardware needs, it can be deployed in just a few days based on your requirements.
DialDesk cloud contact center solution is: