The increasing penetration of technological devices has led to a boom in consumer electronics and appliances. This industry generates buzz around each product launch, which in turn leads to many customer inquiries about products. This can become cumbersome for companies dealing with such items as a result of the sheer volume of inquiries that cannot be handled by a single department. Partnering with an experienced CX solution provider like DialDesk can help alleviate some of this pressure.

There are two important things that any consumer electronics or appliance company needs to keep in mind; first touch resolution and post-purchase support. First Touch Resolution is a metric that measures the efficiency at which companies respond to customer inquiries from pre-purchase to post-purchase stages. By tracking this value, companies will have a better idea of their hold on the market amongst competitors.

Post-purchase support takes into account support for customers who may have a difficult time using the product itself, or who may have difficulty knowing how to use specific accessories like batteries or chargers specifically for that product. Comprehensive knowledge of all products made by your customer support partner can give you a competitive edge over your competitors.

We provide total customer support solutions for white and brown goods. Our dynamic strategy is fully integrated and highly scalable to meet consumer electronics and appliance needs. From order management to providing technical support, we make sure your new customers get an exceptional experience!

Our Comprehensive Suite of Solutions

Customized solutions tailor-made for your industry

Technical Support

By offering a range of technical support (L1, L2, and L3), we can help you provide your customers with true-to-brand experiences that range from simple troubleshooting via telephone, email, or chat networks to complex issue resolution.

Order Processing

For electronics and appliances brands, order taking and processing includes receiving, recording, assembling information, filling out an invoice form, and dispatching the order. Our experts can handle all these tasks proficiently.

Installation Scheduling

Our post-sales support services not only extend to customer feedback or surveys, but we also make sure that our customers are receiving the help they need with troubleshooting and installation services.

Warranty Claim Management

Our customer service team is available 24/7 and can quickly respond to queries, including issuing claims, managing requests for replacements and reimbursement, and so on.

Sales Support

Expert sales support is required to land potential customers and convert queries into sales. We have the expertise and know-how to provide customer support that makes a positive difference in handling large volumes of queries.

Customer Support

Our reps are trained to convert a query into value for the customer. They act as a gateway for customer experience, so that any significant questions or concerns may be answered in a timely and detailed manner to nurture the relationship with the client.

Our Key Differentiators

We strive to innovate for every client's specific need

Building Omnichannel Interaction Points

Upselling and Cross-selling via 360-degree Integrations

Improved Business Processes through AI and ML

An Integrated Customer Lifecycle Management Approach

Par Excellence Data Security Standards


Do you provide all the aspects of consumer electronics and appliances as part of your outsourcing service?

Yes, we place a strong focus on our specialization. Our niche approach to business enables us to support you with critical areas of your operation as it relates to business success, such as product information, peak season support, marketing,customer engagement, tech assistance, and more. We cover every aspect of outsourcing requirements that your business needs to deliver the overall summation of services sought effectively.

Can consumer appliance outsourcing lead to increased customer acquisition?

Yes. A reputation for quality products and consumer service is essential to consumer electronics and appliance companies. As an experienced CX Solution partner, we offer tech support, complaint management, warranty claim management, inquiry handling, and sales support for consumer electronics and appliance providers. These efforts have proven successful in boosting customer acquisition rates significantly.

Is your customer service operation prepared for the peak season?

After announcing a product launch, it is common for a high volume of customers to reach out to your support team. Product promotions may also follow directly after, thus making customer service tasks even more difficult to manage. DialDesk has a scalable customer support and technical support team that can answer customer questions, manage complaints, and create engagement with customers to make the best use of cross-selling and up-selling opportunities even during peak season.

If you already have a customer service center, or any other approach to managing customer inquiries but are struggling to find ways to deal with peak business hours then you will want to consider adding a call center that can be easily set up with DialDesk.

Is outsourcing customer service for consumer electronics and appliances expensive?

No, it is not expensive. Outsourcing is an incredibly cost-effective method of handling your customer’s workload. Choosing DialDesk as your outsourcing company can allow you to reduce expenses as you only pay for performance. Our solution is cost-efficient and we can easily manage the seasonal spikes at affordable pricing. Click here now to schedule a free consultation so we can discuss pricing in greater detail with you.

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