Building on a loyal base of customers, and creating a great travel experience across touchpoints is crucial to creating a thriving business in the Travel & Hospitality industry. It’s important to keep track of technology and trends in this fast-paced environment, especially when it comes down to harnessing the power of big data for insights into how customers view your service.

Dialdesk has helped many companies prosper by offering them tremendous tools to better manage the quality of their customer service. Some of these tools include dynamic dashboards and reporting to keep you on top of your game about support services by offering you metrics that you can improve upon so that all your customers have a first-rate experience with their dealings with your company.

Our Comprehensive Suite of Solutions


Our support agents have the training and resources needed to deal with all your reservations, appointments, sales, and customer service needs.

Escalation Handling

Our support team is specially trained with the ability to quickly and effectively resolve even the most difficult customer issues. Through escalation handling, our support employees can address complicated issues and improve the client experience.

Customer Support

We have an expert team who you can be assured will be standing by to deal with any kinds of queries or problems that might arise. Our customer service reps can handle issues across different channels and provide the best possible response in a range of Indian languages.


Helping and assisting customers with their queries is one of the most important aspects of customer support. At the same time, it can also be a challenging task. We can help consumers with their problems by providing accurate and quick solutions.

Outreach on Social Media

Our social media experts can assist you in enhancing your social media presence across platforms and increasing client engagement.

Web & Mobile Support

Travel and tourism, being one of the major e-commerce deployments, frequently require specialist assistance. The following services are available: Direct sales and service management through your websites/mobile apps, with self-service options to assist your customers. Content publishing, updates, validation and verification, and translation in different languages are all made easier using digital services/content management solutions. Understanding client behavior, improving services, and increasing sales conversions are all possible using web analytics.

Return & Refund

We can handle a large volume of returns or refunds by having the technical expertise to do so, as well as having capable and knowledgeable humans on staff who are well-versed in the process and details. Dialdesk can handle web and mobile content moderation, technical support, voucher issuance, and claims processing for a variety of your in-flight, ground transportation, and tour and travel needs. Our reporting tools and process automation allow you to focus on the essentials while cutting expenses on both ends.

Our Key Differentiators

We strive to innovate for every client's specific need

Building Omnichannel Interaction Points

Upselling and Cross-selling via 360-degree Integrations

Improved Business Processes through AI and ML

An Integrated Customer Lifecycle Management Approach

Par Excellence Data Security Standards


Is it possible to outsource Travel & Hospitality services?

Yes, travel and hospitality businesses can outsource a wide range of services, including telesales, customer acquisition, inbound customer service, cancellation support, helpdesk, return and refund, and omnichannel customer engagement.

How does outsourcing provide value to your customers?

We deploy a team of 24×7 customer support agents to help you keep your clients happy with immediate and accurate resolutions. People tend to trust people they’re familiar with and who have been around for a while, so the longevity of our relationships helps keep your customers coming back.

Is there a way to evaluate BPO or customer support providers?

You can evaluate Travel & Hospitality CX providers by checking out their fleet of locations across the globe, customer volume base, and client testimonials.

What are the benefits of outsourcing to DialDesk?

DialDesk offers excellent, scalable, and cost-effective solutions for customer support. Whether you’re interested in an outsourcing service or a partnership, DialDesk can help reduce your costs, as we only charge for services when they are used. With DialDesk’s low-cost solution, seasonal spikes can easily be managed at competitive pricing.

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