If you are a startup or small or mid size business or the volume of enquiries is less, then shared call center is your perfect fit. A shared call center solution manages inbound and outbound customer interactions via phone, email, live chat and social media interactions using shared pool of professional customer support executive. The unique blend of advanced AI algorithms with intelligent human intervention helps businesses improve their performance and efficiency.
You are only charged when there is an interaction and the unproductive time of executives are no concern for you.Using a script driven environment, a single agent can effectively represent multiple brands throughout the day.
Basis your volumes, you may choose the best subscription model for your business. Not only this, you pay only for interactions on a per minute basis.
Our team of professionals work 24*7 to manage your overflow, sudden spike, seasonal support, holiday coverages, after hours support services, media campaign enquiries and much more.
Through APIs, DialDesk has custom integrations with popular out-of-the-box business tools. We easily integrate your workforce management systems, CRM software, and different legacy systems.
Our inbound call center employs over 300 professionally trained operators, which means your callers will never have to wait long to speak to someone. With 24/7 phone coverage, your customers can rest easy knowing their
issues are being heard and addressed in a timely fashion – even on weekends and holidays. Ditch your voicemail and opt for a live voice instead!
DialDesk offers a fully loaded solution for your business combining IVR, CRM, dialer, cloud telephony and skilled customer support executives. So the only job at your hand is transferring relevant knowledge to our expert team and forwarding your customer support number to us!
DialDesk offers quarterly, half yearly and yearly subscription which can be chosen as per your business requirements.
DialDesk provides admin panel to all its client which gives access to real time performnace , insights, dashboards, and even call recordings. This exercises your control on the process.
DialDesk is India’s ONLY “PAY PER USE” Premier Customer support solution offering its services 24*7*365 AND STARTS AT just ₹1000*/day. The key differentiator is a pool of shared professional customer support executives who are answering your enquiries, complaints and requests, besides performing similar activities for other business also. The prime benefit is top-quality service at a price you can easily afford.
What makes us different from others ?
| DialDesk | Other Vendors | |
|---|---|---|
| Contact Center Monitoring | Real-time and Historic | Limited Monitoring Features |
| Reporting | Comprehensive Reports and Report Scheduling | Limited Contact Center Reporting |
| Call Connect Rate | High | Low |
| Real-time Queue Management | Yes | No |
| Dialers | Predictive, progressive, Preview | Predictive & Progressive |
| Telephony | WebRTC and PSTN | Only PSTN |
| Device Flexibility | Mobile app, laptop, feature phone | Only Laptop |
| Security | Enterprise-grade | Basic |
| Complete IT Governance | Yes | No |
| Flexible Agent Login | Yes | No |
| Full Stack CX | Only at DialDesk | No |
| UL VNO | Only at DialDesk | No | AI-Powered | Yes | No |
| Native CRM Integration | Yes | No | Voicebot | Yes | No |
| Chatbot | Yes | No |
Display customized reports based on assessment criteria to everyone. Being alerted of their performance, team members work more effectively towards increasing productivity.
Integrated Click-to-call solutions are a real-time saver for customer operators – saving them the trouble of having to manually dial out every customer number. Thus less hassle and extra time saved which further makes it easier to boost agent productivity.
ACD route calls over the phone to best-suited agents who can apply a whole range of skills, tools, and experience to help resolve the customer query quickly.
With an intelligent system of IVR, recognize customers’ input and route them to the perfect person for their particular needs.
Revolutionizing outbound contact center operations with an integrated automated dialer. Using DialDesk predictive dialer, preview dialer, and progressive dialer, select the type of automation that best fits the business requirements.
Integrated with a centralized information repository with various knowledge management tools to give our agents the resources they need to help you and your customers on a real-time basis.
An industry-first call center mobile application aimed at providing enterprise-ready call center and security features, that includes 360-degree Application Infrastructure Management (AIM), to establish remote governance.
In our CRM, we have all your customer interactions that occur over telephone conversations logged, compressed, structured and archived. This way, your company can access the information anywhere at any time.
Integrated automation rules based on the event and time-based triggers letting to work efficiently, saving us time & improving customer engagement.
DialDesk Virtual receptionist service greets your customer and routes them to the appropriate staff in your organization.
This refers to the system where you have to pay only for the minutes of interaction between your customer and DialDesk agents.
Startups and established businesses often have to manage their operations and infrastructure costs on a tight budget, which is why an increasing number of them are choosing to outsource their calls to shared call centers. This way, they only have to pay for the calls that are answered, instead of paying for a service that they might not use to its full potential. Plus, it’s a great way to positively handle customer queries, requests, and complaints professionally and efficiently!
A shared call center is a great option for companies who want to offer call center services to their customers but don’t want to make a large investment. With state-of-the-art technologies, the shared call center can provide your customers with the same great service they would receive from a more traditional call center, but at a fraction of the cost. All calls are answered by trained call agents, so you can be sure that your customers will be well taken care of.
Yes, DialDesk is a leading shared call center solution provider for customer support in more than 15 languages. You can easily get the call center services for your customers in your opted language with no extra expenditures. With this, you will be able to provide top-notch customer support at very competitive prices.
