Enhance Your CX
With DialDee’s Advanced AI Algorithms &
Intelligent Human Intervention
Seamless Omnichannel CRM Platform Integrates Emails,Whatsapp & Web Chats, Social Media Interactions & Much More
Omnichannel Platform streamlines all customer interactions across multiple touchpoints so that a consistent brand experience is delivered. DialDee allows a single access to customer interactions across different platforms, viz. Emails, WhatsApp, Web chats, Social Media messages, comments, reviews & recommendations, website contact form enquiries and much more.
No matter how the customer chooses to communicate with your business, you are 24/7/365 ready to capture any sales, support or marketing opportunity with DialDee.
Having 24/7/365 omnichannel customer support allows your team to focus more on complex requests that require smart human interaction. Hence, delivering positive outcomes like increased CSAT, & more promotors
A fully loaded platform for your business integrating emails, WhatsApp and web chats, social media messages, comments, reviews & recommendations, website contact form enquiries and much more.
At any point of time, you can choose to add or remove any customer communication channel. Above all, CRM integrations give you the command to personalize experience for your customers.
Depending on your business needs, you can select the right subscription model. DialDee allows integrations with your selected channels & preferred CRMs for tagging, data and analysis.
Instant access to all your customers’ data gives you the ability to respond to queries, issues and complaints quickly. Hence, you never miss an opportunity to interact with customers.
Omnichannel platform integrates with popular out-of-the-box business tools through APIs. We easily integrate your workforce management systems, CRM software, and other legacy systems.
Gain access to analytics dashboard, in-depth insights on customer preferences and requirements to increase sales. It is also integrated with a dynamic CRM which gives you actionable insights on the conversations and records – under one platform.
Omnichannel CX allows customers to connect with the brand through their preferred channels. The seamless transition improves customer satisfaction, which in turn increases customer retention.
Studies show that businesses who adopt an omni CX approach see a 42% increase in CLV. When customers reach out to a brand, omnichannel platform enables the business to interact in real time. For customers, this seamless and consistent response makes it more likely to stick with the brand in the long run.
AI will send automated messages about the current status of product installation, focus on updating records, managing incidents, or providing proactive outreach to customers. All of these factors appreciates high-quality service and create a loyal customer base.
Engage with your customers in a more efficient way by using our AI engine to have automated conversations. The machine will learn to understand the customer’s context and intent over time, giving out accurate responses to create a better experience.
DialDee’s AI algorithms can help improve your marketing & sales by engaging potential customers in conversational commerce. The platform can give you valuable data to up and cross sell, which will increase your revenue up to 52%.
DialDee Engages Your Customers Seamlessly With AI-Driven
Interaction Across All Touchpoints
DialDee Omnichannel Solutions provides a personalized and interactive experience – coupled with algorithms-based automation and intelligent human intervention. Designed to revolutionize communication with 24/7 support.
We adhere to the highest security standards – ISO 27001 and 9001 – and can help you manage access with different authorization and authentication options.
What makes us different from others
| DialDee | Other Vendors | |
|---|---|---|
| Performance Monitoring | Real-time and Historic | Limited Monitoring Features |
| Reporting | Comprehensive Reports and Report Scheduling | Limited Contact Center Reporting |
| Chat Connect Rate | High | Low |
| Real-time Queue Management | Yes | No |
| Open API | In & Out Data Exchange | Predictive & Progressive |
| Device Flexibility | Mobile app, laptop, feature phone | Only Laptop |
| Security | Enterprise-grade | Basic |
| Complete IT Governance | Yes | No |
| Flexible Agent Login | Yes | No |
| Full Stack CX | Only at DialDee | No |
| Analytics & Dashboard | Yes | Limited Analytics |
| AI-Powered | Yes | No |
| Native CRM Integration | Yes | No |
| Chatbot | Yes | No |
You can start using Dialdee today, and your interaction platform will be ready within 24-48 hours, subject to ceratin terms and conditions.
There are three components in terms of pricing – first, there are subscription plans that are based on usage and volume. Second, there is a one-time setup cost that depends on the scope of work. And lastly, we have usage and conversation charges. If you want to know more about our pricing, please click here.
Yes, DialDee is able to be integrated with any platform that is open and allows API extensions.
Yes, you can use any valid number for DialDesk that can receive an OTP (one-time password) via SMS or voice call. This could be a virtual number or a regular SIM number. Just make sure the number isn’t linked to any existing WhatsApp account. If it is, then you should delete the WhatsApp account linked to that number.
You can easily request a green tick verification by connecting with our support team and sending in a request. Typically, it only takes around 3 business days to get approved. Once your request is approved, your number will be changed to your business name with a green tick next to it. This verifies to your users that your business is legitimate.
Yes of course, DialDee is committed to providing a secure and high-quality service by being ISO 9001 and 27001 certified for quality and security compliance.
If the bot is not able to answer a question, professional human support will take over the conversation without affecting the user’s experience. Click here to learn more.
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