Are you Customer-Centric? Basically, Customer centricity means putting your customer at the center of what you do. As an organization, […]Read more
Even though 2020 was very challenging due to the pandemic, it opened doors for new opportunities and innovation for the […]Read more
Customers are the most vital asset of every business. A study by Helpscout suggests that 80% of companies say they […]Read more
The Consumer Electronics industry in India, which was valued at $10.93 billion in 2019, is expected to reach $21.18 billion […]Read more
Brands are increasingly focusing to become more customer-centric and elevate customer experience to improve customer satisfaction, loyalty, and lifetime value. […]Read more
is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.