1. CRM software benefits call centers by increasing customer satisfaction and improving call management and tracking. 2. Features like call [...]
Read more1. Providing good customer service is crucial to retain customers and avoid negative reviews. 2. Avoid phrases like "calm down" [...]
Read moreLow FRT and ASA positively affect customer satisfaction and reduce call abandonment rates. Higher FCR increases customer satisfaction and decreases [...]
Read moreClearly define quality metrics and communicate them to agents. Train agents on product knowledge, soft skills, and technical knowledge. Invest [...]
Read moreis the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.