Introduction With call centre services, clients may get help with their questions or requests from a single location, which has [...]
Read moreIntroduction A call centre is a centralised location where numerous calls can be made and received at once. Call centres [...]
Read moreIntroduction In today's competitive business landscape, it's more important than ever for companies to understand the needs and wants of [...]
Read moreSummary A cloud contact center is a centralized system for managing customer interactions, accessible over the Internet. It works by [...]
Read moreis the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.