Inbound call
management

Customer support is no more limited to just answering and supporting your customers but its horizons have broadened to

Outbound call management

While the traditional BPO’s are dying, DialDesk is reinventing the way, BPO functions. It is a trendsetter in the BPO industry

Written communications

Omnichannel customer service brings us that much closer to our clients. It makes us easily accessible even when we are

Back office
operations

Customer support is no more limited to just answering and supporting your customers but its horizons have broadened to

For business teams

Inbound call management

Customer support is no more limited to just answering and supporting your customers but its horizons have broadened to make long-lasting connections, relationships and inspiring your customers to love your brand.

Our offerings

Handling Sales Enquiries

Inbound sales inquiries are the lifeline for all businesses. Dealing with them quickly and effectively is critical. Some companies don’t have

Lead Filtration Management

DialDesk Lead filtration management makes your sales team more effective by filtering out the unqualified leads and thus creating a

Handling Customer Complaints

Your customers are our priority. Our domain expertise in customer handling will supersede your expectations. The most competitive

Order Management

As the client base expands, you must provide adequate processes for handling requests in place to ensure that you continue to have

Technical Support

The Ever-increasing demand for the latest technology products and internet-of-things ( IOT )based devices and services is increasing

DialDesk empowers customers to interact with your business through any media channel, any device, anywhere with a personalized, effortless, and consistent customer experience throughout their journey.

DialDesk lets you define your personalized IVR flow with IVR scripts in multiple languages, warm greetings, call waiting music, specific actions on different numbers, and more.

DialDesk CRM allows businesses to focus on their company's relationships with customers, colleagues, suppliers, etc.

Our tech-empowered, Multi-lingual, Qualified professionally trained, and engaged workforce delivers customer engagement quotient seamlessly and consistently.

DialDesk gives you the flexibility and freedom to choose a plan where you only need to pay for the number of interactions through our unique “Pay as you Go” billing methodology.

DialDesk Virtual Front Office enables businesses to instantly decide and configure how their business should receive and respond to customer calls. The system will route calls to the assigned person, log and record every call which empowers businesses to take strategic decisions.

Robust dashboards that reflect real-time data about DialDesk agent-customer conversations through multiple channels help you, deep-dive, into customer behavior and getting deeper insights into the operations to make informed decisions.

With DialDesk’s Omni-Channel Customer Support or Online Reputation Management support (ORM), you can keep all customer data in the form of contacts inside a single platform so your service reps can address the issues with proper context and delight the customers.

For business teams

Outbound call management

While the traditional BPO’s are dying, DialDesk is reinventing the way, BPO functions. It is a trendsetter in the BPO industry as we are delivering the right mix of experience, innovative technology, robust infrastructure, and expert manpower to efficiently operate all types of outsourcing requirements irrespective of the size and nature of service.

We work very closely with our clients to understand their business target orientations, the key deliverables to provide a unique solution. DialDesk has expertise across different business lines. These include acquisition, support and service, Contact centre consulting, and support services. We work across industries including Telecom, E-commerce, logistics, consumer goods, healthcare, Media, banking, Insurance, and automotive to be duly accommodative to all businesses.

Our offerings

Lead Generation / Validation

DialDesk enables businesses to generate a list of potential customer who has an interest in your product or services.

Upselling / Cross-Selling

The probability of selling to an existing customer is 60-70%, while the probability of selling to a new prospect is only 5% to 20%.

360-Degree Complaint Management

The real customer delight lies in ensuring an end-to-end resolution of their complaints rather than only addressing the complaint

Customer Retention

Customer retention not only increases your customers’ lifetime value but also gives a direct impact on your bottom line growth.

Churn Management

High churn rates reflect a variety of factors such as poor service, dissatisfied consumers, and the class of the customers

Collection Calling

Collection calling is a challenge to many businesses- old and new. When compliance and decorum have to go hand in

CSAT/NPS Calling / Feedback Calling

It is of utmost importance for any business to know what their customers think about their brands & services.

Customer/Vendor Onboarding

Your customer/vendor onboarding process is just the beginning of what you hope would

DialDesks’s robust auto dialer software capabilities propel and empower both traditional outbound call center activities such as voice-based activities and telemarketing, as well as new proactive customer outreach strategies that take advantage of multiple contact channels.

Our trained, empowered, and engaged workforce delivers global customer engagement, seamlessly and reliably. Supported by technology throughout our processes, we help in delivering a world-class customer experience to our clients.

Our professional team of supervisors keeps a constant tab on your business calls with real-time reports on incoming, outgoing, attended, and missed calls and other interactions. The training & Quality team are aligned to the goal of delivering the targeted results.

Reports for agent productivity, sales productivity, Call efficacy reports, Quality audit reports, Training needs analysis, etc. give businesses a detailed and in-depth view of the performance of your outsourcing partner. DialDesk gives you the flexibility of receiving reports as well as extracting reports at your convenience.

DialDesk is capable to work efficiently from a “work from home “ mode also. Utmost security measures are taken to ensure Zero data leakage as they work on secured tunnels created between our office and their systems. Distribution and routing of calls through smart dialing apps combined with real-time monitoring and dashboards ensure zero productivity loss.

For business teams

Written communications ( WCOM )

Omnichannel customer service brings us that much closer to our clients. It makes us easily accessible even when we are intangible. A prompt and precise reply to the queries of the customers through live chat and email has become an integral part of the customer service process.

Businesses often do not have the right resources, time, or workforce to manage these modern modes of communication.

You give us your time, we doubt we would waste even a minute. With our world-class Written Communication services, complaints and issues are dealt in real-time instead of an engaged tone buzzing in your ear. DialDesk brings you a remote yet fluid system of communication that responds faster than light.

Our Email and Chat
Support Services Include

Query Resolution

DialDesk WCOM team has the advantage of our well-drafted chat manuals to communicate with the visitors.

Technical Support

DialDesk’s skilled team of WCOM executives can handle any type of technical query and can resolve or provide the

Order Management

When a customer wants a piece of quick information on your products or services and not looking for long conversations,

Website Response

If your customer is browsing your website and looking for instant resolution on his/her query, our agents can assist the

WhatsApp Chat Support

WhatsApp is very simple to use. According to figures, this correspondence channel exchanges 65 billion messages

End-To-End Complaint Management

We combine our extensive complaint and remediation resourcing and outsourcing expertise at DialDesk to provide

For business teams

Back Office Operations

The back-office management process is an integral part of the successful functioning of any organization. The increasing number of transactions has led to a humongous increase in data and to manage this efficiently, requires time and cost-effective back-office solutions.

DialDesk is a global leader when it comes to back-office support services. We have been instrumental in empowering businesses with our world-class back office BPO services which resulted in higher business efficiency and aids in significantly improving the bottom line by allowing businesses to reduce their investment of money and resources in the back office process and strengthening the administration of your back office.

Our offerings

OCR Clean-up Services

DialDesk can handle all of your data conversion and OCR scanning needs. We have a trained and experienced team of OCR specialists who are adept at carrying out OCR clean-up for our clients.

Data Entry

DialDesk uses advanced technology for the automation of the data entry processes.

Data Mining

DialDesk has exhaustive experience in data mining services and has the capability of extending added value to organizations.

Forms Processing

DialDesk offers seamless processing no matter whether your forms are in written or printed form,  in a structured or a scattered layout.

Document Indexing

DialDesk has immense experience in sorting, organizing, and categorizing haphazard and distorted data.

Document Scanning

DialDesk applies OCR and ICR technology to deal with all types of documents, including a hard copy of books, images, and much more.

17 years of Business Process Management experience. Catering to 10 plus industry verticals both domestic and international markets. Multilingual workforce support.

Quick deployment of the process, Easy scalability, and agility enabling seamless service delivery

Continuous cost reductions through AI-led automation and optimum utilization of resources.

Unmatched process excellence with 99.5% uptime.

DialDesk facilitates revenue realization by providing actionable insights through real-time intelligent analytics to perceive the requirement and achieve efficiency.

DialDesk is an ISO 27001-2013 and ISO 9001-2015 certified organization

DialDesk aligns efficiently with your business strategies and desired outcomes with its unique automated IT solutions and Tech-enabled manpower.

DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.

Tribhuvan Tripathi,

Customer Service Specialist | I2E1

Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.

Jetinder Singh Raina,

Operation Manager | Hometech (AKAI)

When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!

Amit Aggarwal,

General Manager | Exicom Tele-systems Limited

Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.

Ankit Namdev,

NSC Manager | Viega

When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!

Amit Aggarwal,

General Manager | Exicom Tele-systems Limited

Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.

Ankit Namdev,

NSC Manager | Viega

DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.

Tribhuvan Tripathi,

Customer Service Specialist | I2E1

Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.

Jetinder Singh Raina,

Operation Manager | Hometech (AKAI)

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