Deepak Kashyap, Co-founder @ DialDesk

With over 25+ years of experience, Deepak Kashyap is a renowned CX specialist, who has worked with several global companies to help them improve their customer service and deliver exceptional experiences to their customers. He has also authored a best-selling book on creating a threat-proof and future-ready organization – ‘JUNOON JARURAT JUGAAD’.

Deepak co-founded DialDesk believing that “CX is the new RX”. He realized many small and medium businesses were compromising on customer experience to cut their costs which will run them out in the long run. He is a prominent speaker who shares his expert opinion about customer experience. He has helped many companies manage customer relationships through call centers with the right people, processes and technology.

He also envisioned a cost-effective customer support solution – DialDesk – to enable companies to deliver great customer experiences without worrying about costs. As your CX trusted partner, Dialdesk offers an unbeatable customer experience while reducing costs. Our approach is to identify gaps in customer experience, catalogue them, and implement engagement tools.