Sales Management CRM

Intelligent Sales Management Software For Faster Conversions And More Sales

DialDesk offers end-to-end fully customisable CRM solutions for growing businesses and enterprises. We offer a suite of web and mobile-based applications to manage, connect and automate business processes across your organisation. Our sales and marketing CRM solutions empower your business team with the perfect set of applications to close more business deals in a short span of time.

Our customer service CRM solution gives your service team the appropriate tools and data required to make every customer interaction enriched with customer experience. We empower businesses with deep insights from your data with our in-depth reports and analytics.

Sales Execution CRM

Managing inbound calls and directing them to the appropriate agent basis customer’s selection on IVR, department wise, and language skills to optimize the customer experience of a caller.

Marketing Automation Software

DialDesk empowers the agents through a continuous process of providing them comprehensive training, resources, motivation, the right technical tools to save bandwidth and cost to drive quality customer engagement experiences with advanced Cloud-based telephony solutions.

Field Force Management solution

DialDesk ensures business interactions happen in the simplest of ways. We unify customer information, integrate your voice calls with your CRM/Helpdesk to create one unified source for all customer information. No additional infrastructure or equipment required. Enables sales and support teams irrespective of where they work from.

Intelligent Sales Execution CRM

Lead Management

Our lead management software captures all your leads instantly and automatically from all the channels, identifies the most profitable channels, and routes them to the right teams (and people), after ranking them basis their profiles, activities, and urgency of the requirement.

Lead Distribution

ntelligent lead distribution vows higher conversions. The leads can be routed basis important criteria viz. leads’ interests, locations, etc. You can also distribute leads basis agents’ languages, their product specialty, performance, availability, shift days, and more.

Sales Prioritization

The CRM prioritizes your leads by taking into consideration lead quality score, engagement score, and lead activity score. This helps your sales team to focus on the best leads which reduces your leads’ time to closure.

Sales Process Automation

Our CRM facilitates automation of various steps in your sales cycle so that your sales team can focus less on mundane, repetitive, and administrative tasks and more on connecting with and selling to your prospects and customers.

Smart Views for Smart Salespeople

The CRM offers a unique feature – “Smart Views” that allow you to build different views for your sales teams, thereby enhancing their productivity. You can allow them to view new leads, their hot clients, follow ups for the day, overdue tasks, and more. What’s more – your salespeople can make calls, send email campaigns and take any other action without switching tabs from within their smart views.

Sales Tracking

The CRM provides reports and dashboards related to your sales teams’ daily work. It also shares unique insights on the best revenue channels, star performers, best-performing products or teams, or locations. You may use these insights to make better decisions, run well-informed marketing campaigns, and help the teams, agents, or products not performing to the best of their possibility.

Opportunity Management

The CRM allows you an opportunity management solution where you can track all opportunities for potential sales across your sales pipeline and convert them into recurring revenue, for example, if one prospect is interested in multiple products, all the interests can be mapped as different opportunity types in the CRM.

Reports and dashboards

The CRM offers custom dashboards that are available for different hierarchies, roles, and individuals. This allow agents and their managers at each hierarchy to view the metrics that are of prime importance to them, and plan and progress accordingly

Mobile CRM

In addition to web CRM, your field teams can also have complete access to all these features in their mobile CRM application as well. Additionally, you can even track your salespeople’s movements using the Geo tracking and Geo fencing capabilities that are inbuilt in the application.

Marketing Automation Software

Deliver timely, personalised communication flows to drive more revenue for your business

Complete Lead Capture

Marketing ROI is not only about the number of leads generated, but it also encompasses the sales conversions from the campaigns. However, the foremost thing is ensuring that all the leads generated are at least captured, without any leakage. The CRM allows you to do that automatically.

Lead Activity Tracking

From the moment a lead enters your system (either by filling forms, phone calls, or manual addition), its activities on your website, and interactions with your content or salespeople, it starts getting tracked automatically in the CRM. All the pages they view, the email links they have clicked, the phone conversations they have with your sales teams – everything is tracked and recorded. Historical tracking is also available after a lead gets captured.

Lead Segmentation

The CRM facilitates lead segmentation basis the demographic details, geographic details, psychological details, behavioral details, and more. This would help you curate and deliver personalized customer experience and solutions to different customer types.

Automated Communication

While tracking your lead activity, you can initiate communication campaigns on channels and devices of your prospects’ choice, which could be through emails, text messages, WhatsApp, Facebook, Google retargeting. The Drag and drop communication builder ensures that your marketing team can set up elegant communication flows.

Responsive Email and Landing Page Templates

The CRM offers abundant industry and campaign-specific templates to build emails or landing pages that work well on all devices.

Complete Reporting

The CRM provides in-depth insights into all your marketing campaigns which helps you to identify your most profitable lead sources, email campaigns, performance of your landing pages, email marketing automation campaigns, and more. You can also track the profitability of each marketing channel and plan accordingly.

Field Force Management solution

Out-of-the-box solution for all teams

Each business model could be different and hence you will have different kinds of employees on the field on any given workday. While sales executives are in majority, there’re other kinds of agents involved on ground viz vendor onboarding teams, different types of operations teams like post-sales teams, collections teams in case of finance, verification teams, or service teams. Our CRM offers you an out-of-the-box solution for your unique field workforce requirements.

Multi-lingual Solution

Our mobile application is available in different languages that allow all your team members to put their best foot forward.

Dynamic Geo-tracking

The Solutions enables to track your agents in real-time if they have our mobile application on them. You will be able to track their movement, their days’ activities, and more. You can also use geofencing to restrict meeting misrepresentation by disallowing them to sign in for a meeting if they are not at the right location.

Day Plan Automation

You can make your field agents super-productive with day and route plans. Your agents would always know their work for the day, along with the most ideal routes planned for them. This allows them to concentrate on meeting more clients, closing more deals, rather than planning their day.

Next Meeting Recommendation

The solutions have a feature called “Leads near me” that allow your agents to identify other prospects in the vicinity and squeeze more meetings in their workday, making them more productive. After all, more well-timed meetings would mean higher productivity and more closures.

Low Network or Offline Connectivity

There is a possibility that your teams would be stuck in low-network areas. The mobile CRM app allows them to carry on with their work in such situations with no data or work loss as it works offline as well.

Field Reports

The solution offers in depth report on your field team not limited to the meetings they did, the routes they took, their closures, and more. You can analyze the performance and improve accordingly. The solution boost your team productivity by giving them the right tool for success.

DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.

Tribhuvan Tripathi,

Customer Service Specialist | I2E1

Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.

Jetinder Singh Raina,

Operation Manager | Hometech (AKAI)

When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!

Amit Aggarwal,

General Manager | Exicom Tele-systems Limited

Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.

Ankit Namdev,

NSC Manager | Viega

When we were in the search for a Call centre/BPO to handle our calls, we were looking for a company who would grow with us and provide the same level of customer service to our customers that we would provide in our company. Mas Callnet india P. Ltd. has not at all disappointed us. As we have expanded our technology to provide the best service we can to our customers, Mas Callnet has expanded with us. The team has worked closely with us and we have a strong working relationship. We are treated as a customer of Mas Callnet and not as a just another client for Mas Callnet. Looking forward towards a long inning of mutual synergies and keeping the bar raised always!

Amit Aggarwal,

General Manager | Exicom Tele-systems Limited

Dialdesk has been instrumental in delivering amazing customer experience to our customers. They have solidly matched our expectations as well as our customer expectations. We have found them to be professional, Knowledgeable, deeply engaged, and always ready to walk that extra mile with us to deliver the best. DialDesk’s exhaustive knowledge in their chosen field and its trusted-advisor approach simply keeps them leagues ahead from the others. We would highly recommend DialDesk services to all who are in a quest to deliver the best to their customers.

Ankit Namdev,

NSC Manager | Viega

DialDesk team has been able to match up to our expectation. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. Dialdesk has been instrumental in delivering amazing customer experience to our customers.DialDesk is highly recommended by us.

Tribhuvan Tripathi,

Customer Service Specialist | I2E1

Customers are our first priority and we would never want to compromise on the Customer Connect Quotient. Therefore when we were on a quest to search for the right BPO partner for us who could treat the customers the same way we do and we found that in DialDesk. Their experience in the field of Customer Relationship Management is huge and their intent to work like a partner is what it makes them special. DialDesk services have helped us in strengthening our bond with our customers and through their comprehensive and in depth analytical reports and dashboards has allowed us to understand the customer trends more closely than ever. DialDesk is highly recommended by us.

Jetinder Singh Raina,

Operation Manager | Hometech (AKAI)

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