CRM (customer relationship management) is a real buzzword of today’s business world: everybody is talking about CRM, almost everyone knows that they can significantly benefit from it, yet only few know which solution fits their business model best. It doesn’t matter if your company employs...
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While marketing tools and technologies have evolved, one golden rule of marketing has not: Brand loyalty and reputation are still based on the quality of the customer experience. And there's no better source to tell us how we're doing than the customers themselves. The...
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It brings a lot of benefits such as cost savings, embracing new innovations and making companies focus on their core businesses, it is being waived by all the big companies. It also helps you get a larger and loyal customer base which enhances a...
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To stay ahead in the vast ocean of competitors, you have to do more than implement incremental improvements. You need to find the areas where you can provide unique value, create barriers to entry and generate stickiness with your audience. You need to embrace...
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What is an omni channel? Wikipedia defines Omni channel as a cross-channel content strategy that organizations use to improve their user experience. Rather than working in parallel, communication channels and their supporting resources are designed and orchestrated to cooperate. Omni channel implies integration and orchestration of channels such that...
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“Your success in life isn’t based on your ability to simply change. It is based on your ability to change faster than your competition, customers and business”– Mark Sanborn Organizational change is no choice and in fact is essential for a company to move...
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Learn more about Dialdesk's Customer Experience Solution Click here!
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Dialdesk is the first-of-its-kind customer service solution for businesses of all sizes and domains. We offer solutions that are customizable at all stages; can be integrated with any existing CRM or process, and upgraded at any time.