Discusses how inbound call centers retain customers in the competitive FMCG industry. It underscores personalized customer engagement, proactive support, and [...]
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Custom-made Product Advice: Helps customers select appropriate electronic appliances by providing them with custom-made advice. Building Trust and Loyalty: Expert [...]
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From plain support to a serious drive for sales, both retail and e-commerce work on inbound call centers. They facilitate [...]
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Create customer personas to inform staff of individual customer needs. Use CRM data to personalize communication based on the customer's [...]
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is the apt framework developed for deploying the right mix of People, Process & Technology in a business with a clear eye on increasing lead conversion, reducing customer acquisition & management cost, and winning customers for life.
